← RingCentral Ideas

Settings and activity

37 results found

  1. Add a notes/description field to each user extension visable to only admins

    12 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zach commented  · 

    It would also be helpful to add something in the customizable columns to add other notes/information on users such as user IDs/student IDs, or other customizable information that would be helpful to admins to know and have centralized in one area.

    Zach supported this idea  · 

  2. customize column when downloading user list

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zach supported this idea  · 

  3. All Messages Conversation Search Enhancement

    18 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  4. Unable to fast forward or rewind while listening to call recordings

    8 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  5. RingCX Call Details "Call Termination by Agent or Caller"

    53 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  6. Disable internal calls for some users

    11 votes
    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Zach commented  · 

    internal calls are not able to be unchecked under the roles

    Zach supported this idea  · 

  7. Restrict users from changing the profile picture

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zach supported this idea  · 

  8. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    14 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  9. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  10. Download user info should include the call forwarding numbers

    21 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Zach supported this idea  · 

  11. SMS Logs Filter by Department

    4 votes
    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Zach supported this idea  · 

  12. Sync RingCentral Desktop Application With RingCX

    225 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  13. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach shared this idea  · 

  14. SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Zach supported this idea  · 

  15. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    15 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Zach supported this idea  · 

  16. Business Analytics Dark Mode

    12 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Zach supported this idea  · 

  17. Warm Transfer to CCRN's

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zach supported this idea  · 

  18. Disable option for call recording for internal calls or extension to extension calls.

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Zach supported this idea  · 

  19. Admin role to have ability to log out agents

    7 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  20. Allow all extensions to send SMS from main Company extension

    189 votes
    Under Review  ·  44 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Zach supported this idea  · 
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