Settings and activity

105 results found

1. Transferring calls to RingEX Extensions via corporate directory

   63 votes

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   Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 7, 2025

2. SMS forwarding settings

   58 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 7, 2025

3. Individual contact listings per site code

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 7, 2025

4. Allow portal access to change configuration file

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 3, 2025

5. Remove users from saved report that have been moved to another call queue

   19 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 3, 2025

6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   134 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 3, 2025

7. call offers for the longest wait time

   233 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 2, 2025

8. File Transfer Using Message in the Ring Central Application

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jun 30, 2025

9. Allow for Larger Agent Debug Files to be Requested

   3 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jun 20, 2025

10. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Jun 12, 2025

11. Change frequency of periodic tone on outbound recorded calls

    18 votes

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    0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Jun 11, 2025

12. All Messages Conversation Search Enhancement

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    23 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Jun 5, 2025

13. Ability to group and sort HUD contacts

    22 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  May 28, 2025

14. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Sofya supported this idea  ·  Apr 29, 2025

15. Sync RingCentral Desktop Application With RingCX

    330 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Apr 22, 2025

16. transfer

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    70 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Apr 2, 2025

17. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    37 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Apr 2, 2025

18. hashtag # in RCX (IVRs and queue events)

    46 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Apr 1, 2025

19. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Mar 31, 2025

20. Wrap Time / After Contact Work

    170 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Mar 12, 2025