Settings and activity

9 results found

1. Determine the phone numbers from Abandoned calls from Analytics Report

   11 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Timothy supported this idea  ·  Oct 13, 2025

2. Allowing warm transfers from Ring Central desktop to the Contact Center

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   26 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Timothy supported this idea  ·  Aug 19, 2025

3. Disabling App Messaging for Certain Users

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Timothy supported this idea  ·  Aug 8, 2025

4. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Timothy supported this idea  ·  Jul 25, 2025

5. RingCentral University

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Timothy shared this idea  ·  Jul 24, 2025

6. substitute caller id

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Timothy shared this idea  ·  Jul 23, 2025

7. Two-way Call Recording Announcement

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Timothy supported this idea  ·  May 20, 2025

8. RingEX License re-allocation

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Timothy supported this idea  ·  Apr 8, 2025

9. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   23 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Timothy supported this idea  ·  Sep 25, 2024