Settings and activity

172 results found

1. How long has the member of a queue been 'Available'?

   29 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Kathryn supported this idea  ·  Mar 6, 2025

2. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Mar 6, 2025

3. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

   24 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Mar 3, 2025

4. Add an option to block one specific number for the entire company.

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Feb 27, 2025

5. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?

   12 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Feb 25, 2025

6. DELAY DELIVERY

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Feb 25, 2025

7. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

   2 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Kathryn shared this idea  ·  Feb 21, 2025

8. Permanently minimize the AI Notes and Transcript box

   85 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Kathryn supported this idea  ·  Feb 21, 2025

9. Star codes to log in and out of a Call Queue on Deskphone

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kathryn supported this idea  ·  Feb 19, 2025

10. Call queue button on phone set.

    6 votes

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    1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Feb 19, 2025

11. RingCentral App Access for shared lines extension

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Feb 12, 2025

12. Custom ringtone for call queue

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Feb 11, 2025

13. Export Call Queues with all Call Queue details - Reports Feature

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Feb 7, 2025

14. toggle between 2 or more separate accounts in RC App and in the Admin portal

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Feb 4, 2025

15. Cannot download SMS Logs which is more than 90 days

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jan 28, 2025

16. Increase SMS Logs in the Admin Portal to at least a year

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jan 28, 2025

17. Retrieved data for a deleted user extension

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jan 16, 2025

18. Recover all Details for Deleted User

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jan 16, 2025

19. Ability to mark all unread SMS and voicemail messages read

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jan 13, 2025

20. for RC App to have the mark as all read feature like on the RC phone app

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kathryn supported this idea  ·  Jan 10, 2025