← RingCentral Ideas

Settings and activity

173 results found

  1. How long has the member of a queue been 'Available'?

    27 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  2. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  3. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  4. Add an option to block one specific number for the entire company.

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  5. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?

    7 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  6. DELAY DELIVERY

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  7. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    1 vote
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Kathryn shared this idea  · 

  8. Permanently minimize the AI Notes and Transcript box

    65 votes
    New  ·  18 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  9. Star codes to log in and out of a Call Queue on Deskphone

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  10. Call queue button on phone set.

    5 votes
    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  11. RingCentral App Access for shared lines extension

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  12. Custom ringtone for call queue

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  13. Export Call Queues with all Call Queue details - Reports Feature

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  14. toggle between 2 or more separate accounts in RC App and in the Admin portal

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  15. Cannot download SMS Logs which is more than 90 days

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  16. Increase SMS Logs in the Admin Portal to at least a year

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  17. Retrieved data for a deleted user extension

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  18. Ability to retrieve any of the messages of a deleted user

    6 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kathryn supported this idea  · 

  19. Ability to mark all unread SMS and voicemail messages read

    19 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 

  20. for RC App to have the mark as all read feature like on the RC phone app

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kathryn supported this idea  · 
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