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Settings and activity

173 results found

  1. How long has the member of a queue been 'Available'?

    28 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Kathryn supported this idea  · 

  2. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kathryn supported this idea  · 

  3. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kathryn supported this idea  · 

  4. Add an option to block one specific number for the entire company.

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kathryn supported this idea  · 

  5. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?

    10 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kathryn supported this idea  · 

  6. DELAY DELIVERY

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kathryn supported this idea  · 

  7. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    2 votes

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    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Kathryn shared this idea  · 

  8. Permanently minimize the AI Notes and Transcript box

    78 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is being developed. If you have AI Notes turned off, the app will remember this selection and prevent the pop up box. Current plan is to have this out by end of April.


    Thank you!

    Kathryn supported this idea  · 

  9. Star codes to log in and out of a Call Queue on Deskphone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kathryn supported this idea  · 

  10. Call queue button on phone set.

    6 votes

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    1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Kathryn supported this idea  · 

  11. RingCentral App Access for shared lines extension

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Kathryn supported this idea  · 

  12. Custom ringtone for call queue

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kathryn supported this idea  · 

  13. Export Call Queues with all Call Queue details - Reports Feature

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kathryn supported this idea  · 

  14. toggle between 2 or more separate accounts in RC App and in the Admin portal

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Kathryn supported this idea  · 

  15. Cannot download SMS Logs which is more than 90 days

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kathryn supported this idea  · 

  16. Increase SMS Logs in the Admin Portal to at least a year

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kathryn supported this idea  · 

  17. Retrieved data for a deleted user extension

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kathryn supported this idea  · 

  18. Recover all Details for Deleted User

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Kathryn supported this idea  · 

  19. Ability to mark all unread SMS and voicemail messages read

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kathryn supported this idea  · 

  20. for RC App to have the mark as all read feature like on the RC phone app

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kathryn supported this idea  · 
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