Settings and activity

13 results found

1. SMS CNAM

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Hannah supported this idea  ·  Nov 22, 2024

2. Map or Mimic area code of the receipt

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Aug 23, 2024

3. Report in Admin portal that shows usage exclusively in SMS and toll-free minutes bundles

   5 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jul 26, 2024

4. Add external contacts without completing the template

   2 votes

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   New  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Hannah shared this idea  ·  Jul 22, 2024

5. Rejecting Call Queues, send to VM

   130 votes

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   Future Consideration  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Hannah commented  ·  Jun 10, 2024  ·  Edit…  ·  Delete…

   The customer requests the ability to reject/ignore the call from the call queue. Occasionally, the customer needs to reject a call whenever he is busy, but he can't reject the call and after a few minutes the same call will still ring his phone.

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   Hannah supported this idea  ·  Jun 10, 2024

6. SMS Monitoring

   59 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 4, 2024

7. Call pickup where non Call Queue members can pick up call without using overflow

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 4, 2024

8. Reporting on SMS Usage

   12 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 12, 2024

9. email notification for incoming calls & outgoing calls & miss calls

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Apr 19, 2024

10. View Caller ID and Talk Time on Live Reports

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Apr 18, 2024

11. Enable SMS for UK numbers

    119 votes

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    36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Exciting news! This is planned for Q3 2026. More details to come.

    Hannah supported this idea  ·  Apr 9, 2024

12. Call Queue members visibility to calls in queue

    38 votes

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    9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

    Hannah supported this idea  ·  Apr 1, 2024

13. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    82 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 27, 2024