Settings and activity

133 results found

1. Role-Based Access Control by Site and Department

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Princes supported this idea  ·  Aug 20, 2025

2. Set a designated keypress for repeat menu greeting

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Aug 15, 2025

3. Enabling SMS feature automatically

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Aug 13, 2025

4. SMS Retention

   140 votes

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   Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Aug 12, 2025

5. Block Robocalls per site

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Aug 12, 2025

6. Analytics regarding Text Messaging/SMS

   330 votes

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   45 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Princes supported this idea  ·  Aug 12, 2025

7. Add Dial In Number in Conference Call for Tees, Alberta

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Aug 11, 2025

8. Option to answer limited number of active calls per call queue

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Princes shared this idea  ·  Aug 8, 2025

9. Option to Fully Disable Fax Capability on Voice Numbers

   14 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Aug 8, 2025

10. Option to disable or enable fax feature for the entire account in the Admin Portal

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Aug 7, 2025

11. Multiple User on Operator

    23 votes

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    New  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Aug 7, 2025

12. Option to assign SMS on AI Receptionist to another user

    18 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Aug 4, 2025

13. Retrieve Call recording on not recorded extensions.

    13 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jul 30, 2025

14. Ability for Super Admins to force user Password/PIN/Security Question reset

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jul 30, 2025

15. Potential Spam

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jul 25, 2025

16. Change the Audit Trail log-in tracking for Hot Desk phones

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jul 21, 2025

17. Audit Trail

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jul 21, 2025

18. Allow super admin to delete member on first born group chat on RingCentral App

    29 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jul 17, 2025

19. Remove TCR message banner for Inbound SMS user

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Princes shared this idea  ·  Jul 15, 2025

20. Poly Lens Integration with RingCentral

    37 votes

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    New  ·  6 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jul 14, 2025