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Settings and activity

7 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    646 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Matt supported this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    817 votes

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    169 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Matt commented  · 

    Jessica - our company is using Avaya Cloud Office on the RingCentral framework and we also have been using Beetexting through the Beetexting web app... Are you saying that there is an integration that allows Beetexting to live inside the RingCentral interface? Too clarify.... Does this integration allow for the user to work inside of RingCentral and have all the functionality of Beetexting? OR Does it simply mean, we can do what we are doing today which is connecting the two systems but still having to work in two different programs? RingCentral & Beetexting

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    Matt commented  · 

    Re: Native Business Texting w/ Shared Inbox

    What is the latest on this feature?
    We were told it was going to be completed by Q2or Q3 of this year. Please advise.

    Matt supported this idea  · 

  3. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    139 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matt supported this idea  · 

  4. Retain Caller ID information regardless of blind/warm transfer type

    216 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Matt supported this idea  · 

  5. Multiple Voicemail Greetings

    202 votes

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    Future Consideration  ·  56 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Matt supported this idea  · 

  6. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    53 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matt supported this idea  · 

  7. Shared Contact List with all users

    80 votes

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    13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Matt supported this idea  ·