Settings and activity
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644 votes
Matt
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801 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
An error occurred while saving the comment An error occurred while saving the comment Matt
commented
Re: Native Business Texting w/ Shared Inbox
What is the latest on this feature?
We were told it was going to be completed by Q2or Q3 of this year. Please advise.Matt
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134 votesMatt
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212 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
Matt
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199 votesMatt
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53 votesMatt
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80 votesMatt
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Jessica - our company is using Avaya Cloud Office on the RingCentral framework and we also have been using Beetexting through the Beetexting web app... Are you saying that there is an integration that allows Beetexting to live inside the RingCentral interface? Too clarify.... Does this integration allow for the user to work inside of RingCentral and have all the functionality of Beetexting? OR Does it simply mean, we can do what we are doing today which is connecting the two systems but still having to work in two different programs? RingCentral & Beetexting