Settings and activity
6 results found
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58 votes
Matt supported this idea ·
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146 votesNeeds More Information ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…Matt supported this idea ·
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169 votes
Matt supported this idea ·
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49 votes
Matt supported this idea ·
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71 votes
Matt supported this idea ·
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553 votesPlanned ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
An error occurred while saving the comment Matt supported this idea ·
Re: Native Business Texting w/ Shared Inbox
What is the latest on this feature?
We were told it was going to be completed by Q2or Q3 of this year. Please advise.