Settings and activity

25 results found

1. Customize ring tone for different call queue calls

   6 votes

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   New  ·  2 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Thomas commented  ·  Dec 16, 2024  ·  Edit…  ·  Delete…

   Similar idea can be found at :

   https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48044594-differentiating-ring-tone-for-incoming-calls

   Save Submitting...
   Thomas supported this idea  ·  Dec 16, 2024

2. Differentiating Ring Tone for Incoming Calls

   113 votes

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   Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Thomas supported this idea  ·  Dec 16, 2024

3. Remove Missed call tracking for a Call Queue call.

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Thomas supported this idea  ·  Dec 16, 2024

4. User(s) currently taking calls in call queue(s) should be notified for incoming calls

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Thomas supported this idea  ·  Dec 16, 2024

5. Receiving a que call while on a regular call.

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Thomas supported this idea  ·  Dec 16, 2024

6. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Thomas supported this idea  ·  Dec 16, 2024

7. Answer calls to the Call Queue when already in a call.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Thomas supported this idea  ·  Dec 16, 2024

8. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

   25 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Thomas supported this idea  ·  Dec 16, 2024

9. After Hours On-Call Rotation - Rotate Queue by week

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Thomas supported this idea  ·  Dec 16, 2024

10. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

11. ringing simultaneously

    2 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

12. Can we get a different ringtone for calls coming back from a wait queue ?

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

13. deskphone number to be assigned as direct number for call queue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

14. Single pick-up buttons for all call queue

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

15. Main Line Ringing Multiple phones

    7 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

16. I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

17. Allow Infinite Call Looping in Call Queue

    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

18. Distinctive Ring for Queues

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Dec 16, 2024

19. Quick links to previous changes made in the admin portal

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Jul 23, 2024

20. When extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transfer

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Thomas supported this idea  ·  Jul 23, 2024