Receiving a que call while on a regular call.
We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their calls because it takes them out of the que. I need them to receive marketing call while they are on the ring central phone. In our business we use the phone all day and it encourages the agents to want to be off the ring central phone waiting for a marketing call. This is about to be a deal breaker for me.
Jonathan
shared this idea
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Deidre
commented
We use our phones for regular calls throughout the work day. We also may be taking crisis calls through a queue. It would be helpful to be able to see the call coming through and either decline it so it goes to the back up or answer it. Having this feature would be very helpful .