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Settings and activity

25 results found

  1. Customize ring tone for different call queue calls

    5 votes
    New  ·  2 comments  ·  RingSense & AI » Other  ·  Admin →
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    Thomas commented  · 

    Similar idea can be found at :

    https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48044594-differentiating-ring-tone-for-incoming-calls

    Thomas supported this idea  · 

  2. Differentiating Ring Tone for Incoming Calls

    107 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Thomas supported this idea  · 

  3. Remove Missed call tracking for a Call Queue call.

    28 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  4. User(s) currently taking calls in call queue(s) should be notified for incoming calls

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  5. Receiving a que call while on a regular call.

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  6. Position in Queue, Estimated wait time, and Call queue caller call back feature

    215 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  7. Answer calls to the Call Queue when already in a call.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  8. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    23 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  9. After Hours On-Call Rotation - Rotate Queue by week

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  10. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  11. ringing simultaneously

    2 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  12. Can we get a different ringtone for calls coming back from a wait queue ?

    2 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  13. deskphone number to be assigned as direct number for call queue

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  14. Single pick-up buttons for all call queue

    4 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  15. Main Line Ringing Multiple phones

    7 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  16. I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  17. Allow Infinite Call Looping in Call Queue

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Thomas supported this idea  · 

  18. Distinctive Ring for Queues

    29 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Thomas supported this idea  · 

  19. Quick links to previous changes made in the admin portal

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Thomas supported this idea  · 

  20. When extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transfer

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Thomas supported this idea  · 
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