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← RingCentral Ideas

Settings and activity

17 results found

  1. Transcripts when using a deskphone

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Zyanya commented  · 

    We need to have the transcripts of all calls inbound and outbound when using the Yealink desktop phones or the ring central app. We need it for both and right now it only saves the transcripts for some calls but not the other. Please fix this at soon as possible as this is critical for our business.

    Zyanya supported this idea  · 

  2. Add a time frame to DND status

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Zyanya supported this idea  · 

  3. I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Zyanya supported this idea  · 

  4. Agent Availability Time on the HUD

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Zyanya supported this idea  · 

  5. Make the Status field work

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Zyanya supported this idea  · 

  6. Set presence (availability) and status messages for a period of time

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Zyanya supported this idea  · 

  7. Generate analytics reports showing detailed call queue report

    48 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zyanya supported this idea  · 

  8. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Zyanya supported this idea  · 

  9. Call should not be detected as missed if it was answered elsewhere

    65 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zyanya supported this idea  · 

  10. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Zyanya supported this idea  · 

  11. How long has the member of a queue been 'Available'?

    34 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zyanya supported this idea  · 

  12. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    49 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya supported this idea  · 

  13. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya supported this idea  · 

  14. I would like to be able to see the total time a user is toggled on to accept calls

    71 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zyanya supported this idea  · 

  15. Abandoned Call Tracking Feature

    57 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zyanya supported this idea  · 

  16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    668 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya commented  · 

    Please add a report on the live dashboard and the performance reports so we can be able to see the agents ACD status updates for example, we need to be able to see if they set themselves away on break, lunch, bathroom, call work and its ideal to know how long they are on each status for. Please add soon!

    Zyanya supported this idea  · 

  17. Data that shows time and date of call refusals in Analytics, Performance report

    26 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya commented  · 

    I agree with Hannah's idea! The performance report for the refused/missed calls is too vague and it leaves too many discrepancies. Please add this feature soon!

    Zyanya supported this idea  ·