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Settings and activity

7 results found

  1. How long has the member of a queue been 'Available'?

    22 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zyanya supported this idea  · 

  2. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    23 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya supported this idea  · 

  3. Generate a report on a date range but only on specific time of the day

    36 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya supported this idea  · 

  4. I would like to be able to see the total time a user is toggled on to accept calls

    35 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Zyanya supported this idea  · 

  5. Abandoned Call Tracking Feature

    31 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    479 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya commented  · 

    Please add a report on the live dashboard and the performance reports so we can be able to see the agents ACD status updates for example, we need to be able to see if they set themselves away on break, lunch, bathroom, call work and its ideal to know how long they are on each status for. Please add soon!

    Zyanya supported this idea  · 

  7. Data that shows time and date of call refusals in Analytics, Performance report

    18 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Zyanya commented  · 

    I agree with Hannah's idea! The performance report for the refused/missed calls is too vague and it leaves too many discrepancies. Please add this feature soon!

    Zyanya supported this idea  ·