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Settings and activity

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  1. 21 votes

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    Zyanya supported this idea  · 
  2. 20 votes

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    Zyanya supported this idea  · 
  3. 34 votes

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    Zyanya supported this idea  · 
  4. 33 votes

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    Zyanya supported this idea  · 
  5. 30 votes

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    Zyanya supported this idea  · 
  6. 468 votes

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    Zyanya commented  · 

    Please add a report on the live dashboard and the performance reports so we can be able to see the agents ACD status updates for example, we need to be able to see if they set themselves away on break, lunch, bathroom, call work and its ideal to know how long they are on each status for. Please add soon!

    Zyanya supported this idea  · 
  7. 18 votes

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    Zyanya commented  · 

    I agree with Hannah's idea! The performance report for the refused/missed calls is too vague and it leaves too many discrepancies. Please add this feature soon!

    Zyanya supported this idea  ·