Settings and activity

15 results found

1. Idle behavior shows users offline even though they are available and logged into RC.

   145 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jan 8, 2026

2. IVR Key Press Identifier

   11 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Dec 3, 2025

3. Marking Test calls as "Test"

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ingrid shared this idea  ·  Jul 18, 2025

4. Marking Test calls as "Test" so not to skew analytics/reports

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ingrid shared this idea  ·  Jul 18, 2025

5. reporting on missed call queue calls

   11 votes

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   0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

6. Detailed report of abandoned calls in a call queue in analytics

   34 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

7. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   44 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

8. Missed call report that shows all available users at the time of the missed call.

   42 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

9. Abandoned Call Tracking Feature

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   53 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

10. Individual Call Lifecycle

    19 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 18, 2025

11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    663 votes

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    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 14, 2025

12. Details of Refused calls in Analytics report

    31 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 14, 2025

13. Call should not be detected as missed if it was answered elsewhere

    64 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 14, 2025

14. CallerID Name in UK

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 9, 2025

15. Email triggered for Abandoned calls

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 9, 2025