Settings and activity

13 results found

1. Marking Test calls as "Test"

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ingrid shared this idea  ·  Jul 18, 2025

2. Marking Test calls as "Test" so not to skew analytics/reports

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ingrid shared this idea  ·  Jul 18, 2025

3. reporting on missed call queue calls

   11 votes

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   0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

4. Detailed report of abandoned calls in a call queue in analytics

   33 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

5. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   39 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

6. Missed call report that shows all available users at the time of the missed call.

   41 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

7. Abandoned Call Tracking Feature

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   52 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

8. Individual Call Lifecycle

   17 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 18, 2025

9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ingrid supported this idea  ·  Jul 14, 2025

10. Details of Refused calls in Analytics report

    26 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 14, 2025

11. Call should not be detected as missed if it was answered elsewhere

    62 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 14, 2025

12. CallerID Name in UK

    24 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 9, 2025

13. Email triggered for Abandoned calls

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ingrid supported this idea  ·  Jul 9, 2025