← RingCentral Ideas

Settings and activity

17 results found

  1. performance reports

    17 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  2. Turn off Security Notice from RingCentral

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  3. Be able to classify in folders the user settings templates

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    FLORIAN shared this idea  · 

  4. I want the ability to ignore calls coming in on a call queue

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  5. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  6. Add recurrence option on Site Call Handling

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    FLORIAN shared this idea  · 

  7. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    FLORIAN supported this idea  · 

  8. Closed for Bank Holidays

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  9. Call queue: Need phone not to ring again for 1 min after declining call

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  10. Export Call Queues with all Call Queue details - Reports Feature

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  11. Improve the overall expereince of National and International whitelisting

    55 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    FLORIAN supported this idea  · 

  12. Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    FLORIAN shared this idea  · 

  13. Have the availability to disable the "Accept Queue Calls" feature in settings

    16 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  14. Turn on and off " Accept Call Queue Calls " using the Desktop App

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  15. add minimum of 3 number of callers allowed in queue

    23 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  16. Call Queue Pick up on Mobile app

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    FLORIAN supported this idea  · 

  17. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    FLORIAN supported this idea  ·