Settings and activity
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21 votes
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17 votesFLORIAN
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8 votesFLORIAN
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2 votesFLORIAN
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81 votesFLORIAN
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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1 voteFLORIAN
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241 votes
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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9 votesFLORIAN
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2 votesFLORIAN
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21 votesFLORIAN
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58 votes
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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2 votesFLORIAN
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8 votesFLORIAN
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24 votesFLORIAN
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16 votesFLORIAN
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40 votesHi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.FLORIAN
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You can do it since few months. It's manageable via the role, under "User settings" part you will have an option called "Accept Queue Calls Control". If it's ticked the user will be able to accept or not to be in the call queue. If unticked the user will not be able to change it. On the mobile app the option will be grey out.