Settings and activity

17 results found

1. Have the availability to disable the "Accept Queue Calls" feature in settings

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   21 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   FLORIAN commented  ·  Oct 15, 2025  ·  Edit…  ·  Delete…

   You can do it since few months. It's manageable via the role, under "User settings" part you will have an option called "Accept Queue Calls Control". If it's ticked the user will be able to accept or not to be in the call queue. If unticked the user will not be able to change it. On the mobile app the option will be grey out.

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   FLORIAN supported this idea  ·  Oct 7, 2024

2. performance reports

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Apr 18, 2025

3. Turn off Security Notice from RingCentral

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Apr 18, 2025

4. Be able to classify in folders the user settings templates

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   FLORIAN shared this idea  ·  Apr 18, 2025

5. I want the ability to ignore calls coming in on a call queue

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Mar 11, 2025

6. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   FLORIAN supported this idea  ·  Mar 11, 2025

7. Add recurrence option on Site Call Handling

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   FLORIAN shared this idea  ·  Mar 10, 2025

8. Account-Wide Holiday Settings and/or Holiday Templates

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   FLORIAN supported this idea  ·  Mar 10, 2025

9. Closed for Bank Holidays

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Mar 10, 2025

10. Call queue: Need phone not to ring again for 1 min after declining call

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    FLORIAN supported this idea  ·  Feb 11, 2025

11. Export Call Queues with all Call Queue details - Reports Feature

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    FLORIAN supported this idea  ·  Oct 9, 2024

12. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    FLORIAN supported this idea  ·  Oct 9, 2024

13. Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting

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    FLORIAN shared this idea  ·  Oct 7, 2024

14. Turn on and off " Accept Call Queue Calls " using the Desktop App

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    FLORIAN supported this idea  ·  Oct 7, 2024

15. add minimum of 3 number of callers allowed in queue

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    24 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    FLORIAN supported this idea  ·  Oct 7, 2024

16. Call Queue Pick up on Mobile app

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    FLORIAN supported this idea  ·  Sep 25, 2024

17. Ability to turn off call quality survey for agents.

    40 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    FLORIAN supported this idea  ·  Sep 2, 2024