Settings and activity

8 results found

1. Export Call Queues with all Call Queue details - Reports Feature

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Oct 9, 2024

2. Improve the overall expereince of National and International whitelisting

   48 votes

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   6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

   FLORIAN supported this idea  ·  Oct 9, 2024

3. Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   FLORIAN shared this idea  ·  Oct 7, 2024

4. Have the availability to disable the "Accept Queue Calls" feature in settings

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   13 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Oct 7, 2024

5. Turn on and off " Accept Call Queue Calls " using the Desktop App

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Oct 7, 2024

6. add minimum of 3 number of callers allowed in queue

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   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Oct 7, 2024

7. Call Queue Pick up on Mobile app

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   FLORIAN supported this idea  ·  Sep 25, 2024

8. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
   FLORIAN supported this idea  ·  Sep 2, 2024