Settings and activity
18 results found
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93 votes
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13 votes
An error occurred while saving the comment FLORIAN
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This setting should be manageable by the admin. We have more than 1000 users for who we would like to set it by default.
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24 votes
An error occurred while saving the comment FLORIAN
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You can do it since few months. It's manageable via the role, under "User settings" part you will have an option called "Accept Queue Calls Control". If it's ticked the user will be able to accept or not to be in the call queue. If unticked the user will not be able to change it. On the mobile app the option will be grey out.
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17 votesFLORIAN
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8 votesFLORIAN
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2 votesFLORIAN
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231 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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1 voteFLORIAN
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253 votes
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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9 votesFLORIAN
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2 votesFLORIAN
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30 votesFLORIAN
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58 votes
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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2 votesFLORIAN
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8 votesFLORIAN
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24 votesFLORIAN
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18 votesFLORIAN
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40 votesHi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.FLORIAN
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Hi Seongho,
For my company, we don't want users to be able to turn off the Accept Queue Calls option. The goal is to always have users in the call queue available for any calls. This option is disabled for all our users.
So in your examples my cases will be :
- You only want to skip a specific call, but stay available for the next one in the queue?
- The extra step of remembering to turn it back on creates too much operational risk?
In our configuration we can have 5 or more seller in the same call queue. If one seller is already with a customer or doing something the call will ring but he need to be able to refuse the call to leave the call to his colleague in the same queue.
By refusing the call it should stop to ring and ring again only for a new call.
The fact that users can't ignore a call is frustating for end users. For example you are with a customer, the phone ring, you ignore it then it rings again and again. So you think it’s a new call but no. So at the end the user will turn off the sound and will miss calls.
Please implement an option to avoid this issue.
Thanks.