Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting
Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.
Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second overflow extension 2. Then if nobody answer go to hang up message.
Thanks.
2
votes
FLORIAN
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