Settings and activity

16 results found

1. Enable syncing of contact/address book across all users

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   A 102 Frank supported this idea  ·  Jun 21, 2026
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   A 102 Frank commented  ·  Aug 16, 2024  ·  Edit…  ·  Delete…

   absolutly a must

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2. external shared directory in roles should have a function to turn on for certain users

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   A 102 Frank shared this idea  ·  Jan 27, 2026

3. Shared contacts

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   New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   A 102 Frank supported this idea  ·  Jan 27, 2026

4. AI integrayion with optus , ring central i dont have ai yet

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   A 102 Frank shared this idea  ·  Nov 6, 2025

5. Disable the display of External Shared Contacts directory contacts to a group of users.

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   New  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   A 102 Frank commented  ·  Oct 27, 2025  ·  Edit…  ·  Delete…

   yes such a very important idea

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   A 102 Frank supported this idea  ·  Oct 27, 2025

6. external directory contacts you cant disable for some users

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   A 102 Frank shared this idea  ·  Oct 18, 2025

7. RingCentral & Optus should have AI to RingCentral and optus partner

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   1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

   @Frank Can you provide a little more detail here. It might be helpful to tell us more about Optus, and specifically an integration would look like or enable. 

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   A 102 Frank commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

   Hi Bryne currently ring central have Ai in there app this isn’t @ optus yet , they are your partner this should be integrated there also
   Under ring central you can add Ai
   This isn’t available yet to us under optus Ring central

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   A 102 Frank shared this idea  ·  May 9, 2025

8. company directory needs a over haul not user friendly

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   A 102 Frank shared this idea  ·  May 9, 2025

9. Missed calls to queue showing up as "Answered Elsewhere"

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   A 102 Frank commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   release notes

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   A 102 Frank commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   guys been 3 updates and this still not resolved

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   A 102 Frank supported this idea  ·  Aug 16, 2024

10. Analytics should not states calls are missed when it was answered

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    Needs More Information  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Sep 5, 2024

11. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Sep 5, 2024

12. directory integration under super admin

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    A 102 Frank shared this idea  ·  Sep 4, 2024

13. Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Aug 21, 2024

14. Missed call report that shows all available users at the time of the missed call.

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Aug 16, 2024

15. Dropped Call Reason

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Aug 16, 2024

16. Nice in Contact Call Analytics

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Aug 16, 2024