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Settings and activity

21 results found

  1. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    A 102 Frank supported this idea  · 

  2. Detailed info in Call Log or Analytics

    14 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    A 102 Frank supported this idea  · 

  3. company call log

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    A 102 Frank shared this idea  · 

  4. call log detailed information

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    A 102 Frank supported this idea  · 

  5. Automated call logs for specific users

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    A 102 Frank supported this idea  · 

  6. Enable syncing of contact/address book across all users

    129 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    A 102 Frank supported this idea  · 
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    A 102 Frank commented  · 

    absolutly a must

  7. external shared directory in roles should have a function to turn on for certain users

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    A 102 Frank shared this idea  · 

  8. Shared contacts

    33 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    A 102 Frank supported this idea  · 

  9. AI integrayion with optus , ring central i dont have ai yet

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    A 102 Frank shared this idea  · 

  10. Disable the display of External Shared Contacts directory contacts to a group of users.

    7 votes

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    New  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    A 102 Frank commented  · 

    yes such a very important idea

    A 102 Frank supported this idea  · 

  11. external directory contacts you cant disable for some users

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    A 102 Frank shared this idea  · 

  12. RingCentral & Optus should have AI to RingCentral and optus partner

    1 vote

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    A 102 Frank commented  · 

    Hi Bryne currently ring central have Ai in there app this isn’t @ optus yet , they are your partner this should be integrated there also
    Under ring central you can add Ai
    This isn’t available yet to us under optus Ring central

    A 102 Frank shared this idea  · 

  13. company directory needs a over haul not user friendly

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Missed calls to queue showing up as "Answered Elsewhere"

    54 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    A 102 Frank commented  · 

    release notes

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    A 102 Frank commented  · 

    guys been 3 updates and this still not resolved

    A 102 Frank supported this idea  · 

  15. Analytics should not states calls are missed when it was answered

    6 votes

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    Needs More Information  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    A 102 Frank supported this idea  · 

  16. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

    8 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. directory integration under super admin

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    A 102 Frank shared this idea  · 

  18. Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  19. Missed call report that shows all available users at the time of the missed call.

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Dropped Call Reason

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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