Settings and activity

28 results found

1. Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User

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   2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   A 102 Frank supported this idea  ·  Aug 21, 2026

2. call log report - app calling

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   A 102 Frank supported this idea  ·  Aug 21, 2026

3. Correct RingCentral Call Log Descriptions of certain events

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   A 102 Frank supported this idea  ·  Aug 21, 2026

4. call log report

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   A 102 Frank supported this idea  ·  Aug 21, 2026

5. customize downloading call log reports

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   A 102 Frank supported this idea  ·  Aug 21, 2026

6. Analytics data manually refresh or change frequency

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   A 102 Frank commented  ·  Aug 21, 2026  ·  Edit…  ·  Delete…

   even on refresh auto refresh it goes to yesterday if under performance reports then calls to view day

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   A 102 Frank supported this idea  ·  Aug 21, 2026

7. Performance report refresh rate

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   A 102 Frank supported this idea  ·  Aug 21, 2026

8. page refresh

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   A 102 Frank shared this idea  ·  Aug 21, 2026

9. company call log

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   A 102 Frank commented  ·  Aug 21, 2026  ·  Edit…  ·  Delete…

   this doesnt come on drivers app call logs

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   A 102 Frank supported this idea  ·  Aug 21, 2026
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   A 102 Frank commented  ·  Aug 14, 2026  ·  Edit…  ·  Delete…

   need to say extension or something example 101 or extenstion name

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   A 102 Frank shared this idea  ·  Jul 29, 2026

10. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

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    A 102 Frank supported this idea  ·  Jul 29, 2026

11. call log detailed information

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Jul 29, 2026

12. Automated call logs for specific users

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    A 102 Frank supported this idea  ·  Jul 29, 2026

13. Enable syncing of contact/address book across all users

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    A 102 Frank supported this idea  ·  Jun 21, 2026
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    A 102 Frank commented  ·  Aug 16, 2024  ·  Edit…  ·  Delete…

    absolutly a must

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14. external shared directory in roles should have a function to turn on for certain users

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    A 102 Frank shared this idea  ·  Jan 27, 2026

15. Shared contacts

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    A 102 Frank supported this idea  ·  Jan 27, 2026

16. AI integrayion with optus , ring central i dont have ai yet

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    A 102 Frank shared this idea  ·  Nov 6, 2025

17. Disable the display of External Shared Contacts directory contacts to a group of users.

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    A 102 Frank commented  ·  Oct 27, 2025  ·  Edit…  ·  Delete…

    yes such a very important idea

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    A 102 Frank supported this idea  ·  Oct 27, 2025

18. external directory contacts you cant disable for some users

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    A 102 Frank shared this idea  ·  Oct 18, 2025

19. RingCentral & Optus should have AI to RingCentral and optus partner

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminByrne (Principal Product Manager, RingCentral) responded

    @Frank Can you provide a little more detail here. It might be helpful to tell us more about Optus, and specifically an integration would look like or enable. 

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    A 102 Frank commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

    Hi Bryne currently ring central have Ai in there app this isn’t @ optus yet , they are your partner this should be integrated there also
    Under ring central you can add Ai
    This isn’t available yet to us under optus Ring central

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    A 102 Frank shared this idea  ·  May 9, 2025

20. company directory needs a over haul not user friendly

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    A 102 Frank shared this idea  ·  May 9, 2025