Settings and activity

25 results found

1. Updating Holiday Hours

   10 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Nov 6, 2025

2. status no agent logged on by a hotline

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Nov 6, 2025

3. RingCentral University

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Nov 6, 2025

4. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Nov 6, 2025

5. Real Time Dashboard Updates

   39 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Nov 6, 2025

6. Real-Time Queue Status Visibility for Agents

   99 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Dennis supported this idea  ·  Nov 6, 2025

7. Messaging Administration - Relocate the Manage Admins function to the Web

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dennis shared this idea  ·  Aug 27, 2025

8. Do Not Call list for RingEX

   47 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dennis commented  ·  Aug 7, 2025  ·  Edit…  ·  Delete…

   We need to be block outbound call to specific numbers and also block specific numbers from calling us.

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   Dennis supported this idea  ·  Aug 7, 2025

9. App Download for RingCentral App for IT (Non-Auto Update) MSI

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dennis shared this idea  ·  Aug 9, 2024

10. New CXAgent - "New Outbound" Icon not intuitive

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Dennis commented  ·  Aug 2, 2024  ·  Edit…  ·  Delete…

    New CXAgent - "New Outbound" Icon not intuitive
    The new CXAgent, which replaces the MAX agent, use a microscopic icon for the agent's "New Outbound" calls. The icon resembles the "Launch" icon in the MAX Agent, rather than a more appropriate and intuitive that MAX users would readily identify.

    Please update the "New Outbound" icon in the CXAgent to be more intutive and user-friendly to MAX users. Hint: the MAX icon with the Person symbol and plus sign, is suggested

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    Dennis shared this idea  ·  Aug 2, 2024

11. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    304 votes

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    Planned  ·  98 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Dennis commented  ·  May 6, 2024  ·  Edit…  ·  Delete…

    How many votes does it take to add this feature? This is a basic requirement for all centralized fax solutions.

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    Dennis supported this idea  ·  May 6, 2024

12. More information on abandoned calls within live reports

    19 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Apr 9, 2024

13. Business Analytics - Average Speed of Answer per Queue

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dennis commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

    All KPIs should be accessible in the Table Widget

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    Dennis shared this idea  ·  Apr 8, 2024

14. Analytics regarding Text Messaging/SMS

    250 votes

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    Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Apr 8, 2024

15. Add Speed of Answer to Performance Reports for Calls

    9 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Apr 8, 2024

16. Business Analytics Dark Mode

    14 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Apr 8, 2024

17. Add average handle time to business analytics' table section for users dashboard

    6 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Apr 8, 2024

18. Average speed to answer per user

    8 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dennis supported this idea  ·  Apr 8, 2024

19. Analytics - Performance Reports - Add Privacy options

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dennis shared this idea  ·  Nov 8, 2023

20. Mobile App Analytics-Rearrange Dashboard Wdigets

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Dennis shared this idea  ·  Sep 15, 2023