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19 results found

  1. Messaging Administration - Relocate the Manage Admins function to the Web

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  2. Do Not Call list for RingEX

    47 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis commented  · 

    We need to be block outbound call to specific numbers and also block specific numbers from calling us.

    Dennis supported this idea  · 

  3. App Download for RingCentral App for IT (Non-Auto Update) MSI

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dennis shared this idea  · 

  4. New CXAgent - "New Outbound" Icon not intuitive

    1 vote

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Dennis commented  · 

    New CXAgent - "New Outbound" Icon not intuitive
    The new CXAgent, which replaces the MAX agent, use a microscopic icon for the agent's "New Outbound" calls. The icon resembles the "Launch" icon in the MAX Agent, rather than a more appropriate and intuitive that MAX users would readily identify.

    Please update the "New Outbound" icon in the CXAgent to be more intutive and user-friendly to MAX users. Hint: the MAX icon with the Person symbol and plus sign, is suggested

    Dennis shared this idea  · 

  5. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    302 votes

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    Planned  ·  97 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Dennis commented  · 

    How many votes does it take to add this feature? This is a basic requirement for all centralized fax solutions.

    Dennis supported this idea  · 

  6. More information on abandoned calls within live reports

    19 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Dennis supported this idea  · 

  7. Business Analytics - Average Speed of Answer per Queue

    3 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis commented  · 

    All KPIs should be accessible in the Table Widget

    Dennis shared this idea  · 

  8. Analytics regarding Text Messaging/SMS

    249 votes

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    Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Dennis supported this idea  · 

  9. Add Speed of Answer to Performance Reports for Calls

    9 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  10. Business Analytics Dark Mode

    14 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  11. Add average handle time to business analytics' table section for users dashboard

    6 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  12. Average speed to answer per user

    8 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  13. Analytics - Performance Reports - Add Privacy options

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis shared this idea  · 

  14. Mobile App Analytics-Rearrange Dashboard Wdigets

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dennis shared this idea  · 

  15. Live Report License assignment/management

    2 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  16. Provide a method of determining available UC extension numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  17. Undo Button

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  18. Enterprise Support Ticketing w/Tenant selection

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  19. Fix Availability Status for Users with messaging disabled

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dennis commented  · 

    HUD: Enable User Status visibility when the "Message Tab Shown in Main Navigator" permission is disabledUsers who do not use Ring Messaging still need to be able to have thier status shown in HUD.When the "Message Tab Shown in Main Navigator" permission is disabled, their status only shows "offline"