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20 results found

  1. Call Masking for credit card transactions need to be available for mvp plans.

    40 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mary supported this idea  · 

  2. Allow to send more than 200 pages per fax transaction via eFax

    19 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mary commented  · 

    Please we really need it.

    Mary supported this idea  · 

  3. Ring when extensions I am monitoring receive incoming calls and makes outbound calls

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mary supported this idea  · 

  4. Access Analytics Reports and Call Queue Admin without changing the role and permission

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Mary supported this idea  · 

  5. Individual Call Lifecycle

    22 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Mary supported this idea  · 

  6. Report Tool for AI Notes

    16 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mary supported this idea  · 

  7. Details of Refused calls in Analytics report

    38 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mary supported this idea  · 

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mary supported this idea  · 

  9. Performance report align with user call logs

    100 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Mary supported this idea  · 

  10. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mary supported this idea  · 

  11. Billing Dashboard

    7 votes

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    Implemented  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mary supported this idea  · 

  12. Call Volume Live Dashboard

    19 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  13. Remove abandoned calls where someone hangs up at 8 sec or less

    12 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mary supported this idea  · 

  14. Abandoned Call Tracking Feature

    64 votes

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    9 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mary supported this idea  · 

  15. Report for Users Login, Usage and Activity on RingCentral app

    26 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mary supported this idea  · 

  16. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    14 votes

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    New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Mary supported this idea  · 

  17. I would like to be able to see the total time a user is toggled on to accept calls

    73 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mary supported this idea  · 

  18. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mary supported this idea  · 

  19. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Mary supported this idea  · 

  20. Call should not be detected as missed if it was answered elsewhere

    67 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.


    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US


    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    Mary supported this idea  ·