← RingCentral Ideas

Settings and activity

19 results found

  1. Allow to send more than 200 pages per fax transaction via eFax

    18 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mary commented  · 

    Please we really need it.

    Mary supported this idea  · 

  2. Ring when extensions I am monitoring receive incoming calls and makes outbound calls

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  3. Access Analytics Reports and Call Queue Admin without changing the role and permission

    8 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  4. Individual Call Lifecycle

    16 votes
    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  5. Report Tool for AI Notes

    16 votes
    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  6. Details of Refused calls in Analytics report

    18 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  8. Performance report align with user call logs

    70 votes
    New  ·  8 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  9. Have a report which shows all uses who have a divert on their phone

    29 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  10. Billing Dashboard

    7 votes
    Implemented  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  11. Call Volume Live Dashboard

    16 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  12. Remove abandoned calls where someone hangs up at 8 sec or less

    10 votes
    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  13. Abandoned Call Tracking Feature

    43 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  14. Report for Users Login, Usage and Activity on RingCentral app

    16 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  15. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    9 votes
    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  16. I would like to be able to see the total time a user is toggled on to accept calls

    61 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  17. Generate analytics reports showing detailed call queue report

    24 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  18. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    11 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  · 

  19. Call should not be detected as missed if it was answered elsewhere

    51 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mary supported this idea  ·