Settings and activity

20 results found

1. Call Masking for credit card transactions need to be available for mvp plans.

   40 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Dec 5, 2025

2. Allow to send more than 200 pages per fax transaction via eFax

   18 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary commented  ·  May 15, 2025  ·  Edit…  ·  Delete…

   Please we really need it.

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   Mary supported this idea  ·  May 15, 2025

3. Ring when extensions I am monitoring receive incoming calls and makes outbound calls

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Apr 29, 2025

4. Access Analytics Reports and Call Queue Admin without changing the role and permission

   10 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Apr 28, 2025

5. Individual Call Lifecycle

   22 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Apr 28, 2025

6. Report Tool for AI Notes

   16 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Apr 28, 2025

7. Details of Refused calls in Analytics report

   32 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Apr 28, 2025

8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   668 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Apr 28, 2025

9. Performance report align with user call logs

   95 votes

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   Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Mary supported this idea  ·  Apr 28, 2025

10. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 28, 2025

11. Billing Dashboard

    7 votes

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    Implemented  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

12. Call Volume Live Dashboard

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

13. Remove abandoned calls where someone hangs up at 8 sec or less

    12 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

14. Abandoned Call Tracking Feature

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    54 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

15. Report for Users Login, Usage and Activity on RingCentral app

    21 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

16. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    14 votes

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    New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

17. I would like to be able to see the total time a user is toggled on to accept calls

    71 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

18. Generate analytics reports showing detailed call queue report

    48 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

19. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025

20. Call should not be detected as missed if it was answered elsewhere

    65 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mary supported this idea  ·  Apr 25, 2025