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  1. Enable a true DND presence sync

    178 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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    Riza commented  · 

    We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
    DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).

    Riza supported this idea  · 

  2. analytic unanswered calls

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Riza supported this idea  · 
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