← RingCentral Ideas

Settings and activity

19 results found

  1. busy

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo shared this idea  · 

  2. dashboards data refresh time

    59 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo supported this idea  · 

  3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo supported this idea  · 

  4. RingCX - Option not to count outbound queue calls within inbound reporting stats

    26 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo supported this idea  · 

  5. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    228 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo supported this idea  · 

  7. View Ring CX Realtime dashboards in minutes and seconds.

    78 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo supported this idea  · 

  8. schedule forward all calls

    1 vote
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mo commented  · 

    It seems very strange on the Forward all calls screen that you can add a schedule, but limited to one entry. Surely it would make sense to allow multiple entries if you have planned activities across the year and you can pre-set.. Make no sense not to allow this multi entry feature

    Mo shared this idea  · 

  9. Bring back the pre 2024 HUD on the desktop APP

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mo supported this idea  · 

  10. Display & change your own status in heads up display - HUD

    19 votes
    10 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mo supported this idea  · 

  11. Dialpad should be accessible on the HUD screen.

    21 votes
    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mo supported this idea  · 

  12. HUD- ALL option is missing

    29 votes
    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mo supported this idea  · 

  13. Admin can change other users' presence status and presence message

    24 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mo supported this idea  · 

  14. Expanded Hud Layout Options

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Mo commented  · 

    It would be good to be able to arrange and size the icons. If you dont have too many users, the current layout is very small, and not very friendly.

    I understand if you have hundreds of users, then having large icons doesn't work as well, but if you allow icons to be sizeable in some way, surely that would be good for the end users experience ?

    Mo supported this idea  · 

  15. Auto Assign New Users to HUD

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mo supported this idea  · 

  16. Global HUD updates to users

    15 votes
    4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    An error occurred while saving the comment
    Mo commented  · 

    also, again as an alternative to get to this utopia stage, have the ability to add multiple users or ALL the users from the client side. Only limiting this to add one user at a time on the screen makes this take PAINFUL.

    An error occurred while saving the comment
    Mo commented  · 

    Donna, how did you manage to do this with a template?, please could you share?

    An error occurred while saving the comment
    Mo commented  · 

    This seems silly not to have a global option which allows ADMINS to add all users into the HUD and distribute that config to one or many users.

    If it is all or nothing as an alternative, it certainly beats walking round and adding or training the user to do it... especially when you would have a large number of users to add.

    Mo supported this idea  · 

  17. add hud to customize tabs

    9 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mo supported this idea  · 

  18. HUD List Vertical Format vs Horizontal Format option

    40 votes
    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mo supported this idea  · 

  19. HUD Features

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mo supported this idea  ·