Settings and activity
12 results found
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6 votes
Michael Edar
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1 vote
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10 votesMichael Edar
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224 votes
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
An error occurred while saving the comment Michael Edar
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Subject: Question about ANI and Five9
Question from customer - is it possible to blind forward 508-895-1000 and 800-244-7592 calls at the carrier level rather than routing through the RingCentral PBX? The reason for this ask is because they are doing an external forward of the calls to the call center Five9. Five9 is requesting the ANI of the initial call. Currently we are being told that the ANI is not being passed as it is a forwarded call. Can you please explain or provide a solution where the ANI will be passed to Five9 for reporting purposes. Please escalate to higher support tier as needed. -
1 vote
An error occurred while saving the comment Michael Edar
commented
Subject: Voicemail indicator on Yealink phones
Description: During our implementation - the voicemail indicators were supposed to be turned on on the Yealink phones we have.
We have yet to see this indicator show up - even when there is a voicemail on the line associated with that phone. -
151 votes
An error occurred while saving the comment Michael Edar
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Request to Centralize HubSpot SMS Sending from RingCentral Number
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1 voteMichael Edar
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1 voteMichael Edar
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1 voteMichael Edar
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1 voteMichael Edar
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3 votesMichael Edar
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2 votesMichael Edar
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Subject: Message Exports
Description: I am following up to case 30253653 - can you confirm that the message exports from the admin account include all message data - specifically the content not just the logs. Please confirm