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Settings and activity

89 results found

  1. We need to be able to decline a call, then come back into the app & answer it when available

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  2. Ability to send report via email immediately.

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  3. Agent report should include digital interactions

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  4. Live call information within RC app

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  5. wrap-up

    32 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Jay supported this idea  · 

  7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    682 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jay supported this idea  · 

  8. "Wrap up" status visibility

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  9. RC University Courses assigment, and progress tracking over multiple users.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jay supported this idea  · 
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