4185 results found
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Call logs, SMS and voicemail can be access at one tab.
There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.
1 vote -
Outbound Calling to Premium Destinations _ BT Account
Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.
Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"
1 vote -
Customize the Users Role for Analytic Access
Option to have be able to customize the access of the user for Analytic Report such as having the option of restricting the user to have a view only for a user or a call queue data report.
1 vote -
ability to ignore intercom
Need to have an option to ignore intercom calls
3 votes -
Edit contacts on external company directory
I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.
2 votes -
Purchase Indian Local Numbers.
Purchase Indian Local numbers.
Currently, RingCentral only offers Toll-free Indian numbers. It would be great to also have an option to configure India DID ranges to RingCentral platform.
2 votes -
Call forwarding should be limited to user only.
Call forwarding on a user extension should not carry over on a call queue they are a member of.
1 vote -
be able to buy extra credit, sms bundle per user
Some times a user needs more text messages, but I don´t want to buy the bundle for all the users, I want to be able to buy per users
1 vote -
Marked as safe
Marked as safe text message using this app
1 vote -
Remove agent's visibility that their calls are being monitored in HUD
Agents are seeing in HUD that their calls are being monitored. We request to have the option to hide or remove agent's visibility that they are being monitored as it defeats the purpose of call monitoring.
1 vote -
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid
Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number
Brand : BT Business
1 vote -
Do not show the name of the user who answered a call from the queue
Wanna have option to not show the name of the user who answered a call from the queue on the app.
1 vote -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Toll-free Number as Caller ID for Outbound Faxes
When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.
1 vote -
Ubiquiti PBX setup
we bought a Ubiquiti PBX, which is basically a freeSWITCH and we need to setup a PBX with RC using the switch
2 votes -
Enable Direct call announcement for external numbers
When the Direct call announcement is switched on, the external number under the ring setting on the extension cannot receive/answer the call.
2 votes -
1 vote
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BT Cloud phones connect to external devices
The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.
2 votes -
Physical Site Forward button on desk phone
Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.
We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.
Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…
1 vote -
Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up
Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps
2 votes
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