283 results found
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Outbound Automatic Voicemail Drop
Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to call you back, while you move on to your next dial up call.
249 votes -
Handle missed calls option - Add the ability to return caller to the staff member that transferred it
If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE would like another option added which will allow the called to be transferred to the staff member that first transferred the call
4 votes -
Conference/3-way calling Automatic recording
Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.
34 votes -
Import ics Calendar to RingCentral App
It would be great to be able to import a Calendar from an account that isn't Google or Microsoft. Importing an *.ics calendar file would allow us to better utilize the calendar presence feature. Similarly, it would be great to be able to schedule meetings to this calendar as well so that it better integrates with our internal GroupWise environment.
2 votes -
Separate Hold Music from Call Flip
Putting someone on hold and playing music is acceptable practice and usually a user will tell the other person on the line that they will be put on hold. A call flip however is primary used by the user to leave the office or return to the office while on the phone. This transition is so fast and smooth that hold music is not needed. It can also cause confusion to others on a call when they hear hold music when not expecting it. I request there be a setting to disable just the call flip hold music and not…
3 votes -
Add 2 minutes option to after queue call work time.
Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot.This is to request the addition of the option to select 2 minutes.Thank you
1 vote -
The Ability to Use the Prompts Library on Extensions (not just IVRs)
If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.
12 votes -
Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --
Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered
13 votes -
Increase fax quality/resolution
The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, illegible, and/or not recognizable by modern OCR systems. It's a functional issue. The backdrop is suboptimal rendering of even native black text files- all text and elements look as though they were rendered on a dot matrix system from the mid 90s.
26 votes -
Allow for both selected and fillable fields for status to be visable in the Bridge OC
Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.
1 vote -
Delete bulk messages/Conversation in Unified App
There needs to be a way for admins to delete bulk messages.
149 votes -
User group access call log of the same user group
☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
72 votes -
Ability to forward texts to multiple extensions/numbers
With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.
23 votes -
Revoke Agent Access to Delete Call Logs
Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
2 votes -
Mobile Directory Filter
On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.
1 vote -
Answer incoming calls from Jabra Headset
I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
2 votes -
Contact Directory be automatically integrated with RingCentral account's Company directory
Currently, only the Corporate Directory is automatically integrated with the RingCentral account's Company directory. There should also be a way where the Contact Directory can be automatically integrated with the RingCentral account's Company directory as well, rather than having the users manually add in their contacts locally on the device.This would greatly benefit users because it'll save them from having to manually enter in each contact
10 votes -
Edit "guest" profiles in RC app
I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
3 votes -
Call Selected Number Hotkey
Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.
6 votes -
Add ability to whitelist extensions when block all calls is enabled
When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the blocked extension. If the ability to whitelist extensions was added this would allow whitelisting of a single device.
2 votes
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