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289 results found

  1. Fix Custom Rule Issue for Call Queue Members

    Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…

    4 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Allow Ring My Phone to be turned on/off by user with presence monitoring

    Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

    18 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Allow Call Recording Notification To Be Customizable Per Queue

    We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.

    3 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
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  4. Display our company logo alongside Caller ID to outgoing call recipients

    This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    14 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

    Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Send email confirmation after you have sent a text message

    Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

    6 votes
    Future Consideration  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Page Count on CUSTOM Coverpages

    Page Count for Custom Coverpages

    16 votes
    Future Consideration  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Increase number of rings for Limited Extensions

    6 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  9. Read notification for RingCentral messages

    173 votes
    56 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!

  10. Add the ability to copy and paste an image into an outgoing text message

    6 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Preview of the Event Details on RC App Jupiter

    With the current RC App Version: 20.3.30.250 Web, 20.3.30.2377 Windows, the user has to click on the event itself to view the event details. This behavior applies to events which run over multiple days.Expected Behavior:User should be able to details (end date of the events) without having to click on the event itself.Reason:Save extra clicks.

    1 vote
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  12. Add Thailand for Global Office Supported countries

    Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Auto-discard voicemails less than 5 seconds

    Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !

    6 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Auto-text message Hotkey when a cell phone is highlighted.

    I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text message box and only when RC is the active window.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  15. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    Good afternoon,I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste…

    73 votes
    Future Consideration  ·  37 comments  ·  Fax  ·  Admin →
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  16. I would like to add different participation codes within team for audio conferences.

    We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.

    9 votes
    Future Consideration  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Allow Softphone to be after a desk phone is user's Ring Group

    Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.

    23 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Allow users to record snippets of calls

    Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

    3 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Prevent numbers from being displayed as CID when outbound dial

    Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to be displayed for outbound

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. 3-way call enhancements (show and remove participants)

    3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

    15 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?
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