Allow users to record snippets of calls
Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
3
votes
Test used to create new prompts
shared this idea
-
Tyrone
commented
We often need to record our Agents making calls, but due to the nature of the calls, we do not need to record the Participant leg. As such, we would like to have the ability to only record one leg of the call