181 results found
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Caller ID on Internal Transfers
When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.
15 votes -
Keyboard shortcut to access the search bar in RingCentral App
If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
1 vote -
Show Original Callers Number in Caller ID when Transferring calls
Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.
21 votes -
Reassign Task to a Different Team or Group
I would like the ability to create a task and then either copy or reassign to a different team/conversation.
7 votes -
Show availability/status in Company contact list.
Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to view the status in their profile. It would make things a lot easier to have this presence state visible in the list view. Bonus if the company contacts could be sorted/grouped by dept.
101 votes -
Multiple RingCentral Profiles, Simultaneously Logged In
We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us to be able to "switch phones" right in the app, so that when I'm done with a call for my business, I can return a call from my wife's business without having to log out and log back in again.
375 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… -
Call queue member, to have the ability to receive call even when on an active phone call
In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
8 votes -
Allow super admins to change a user's pin without changing their password
The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
6 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out instructions here!
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Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc
More hot keys in general, but It would be great to have hotkeys for all the new action options.
2 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is available in app today, learn more here.
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Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field
-Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…
21 votes -
Monitoring for virtual fax
Hello,
We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
I think it would be useful to have a…1 vote -
Allow RC App(Unified) as Call forwarding - aside from the RC Phone App
User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).
2 votes -
More Personalized Experience + Keyboard Shortcuts in the RingCentral App
You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
5 votes -
HUD columns
Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
12 votes -
caller id of the caller for transferred calls
i wanted that if i transfer a call the caller will show the caller id of the customer not mine
41 votes -
Provide an Alert on Portal for Super Administrator for any user that has set "Do Not Accept Any Calls"
Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.
2 votes -
Typo on Yealink provisioning article
On this article,https://support.ringcentral.com/article/8728.html• Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an hour thinking a phone was broken while trying to set it up. Thanks in advance for fixing it.
1 vote -
show external caller's name/number when transferring call to another user, rather than person who transfers the call
Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…
30 votes -
Mark text messages, voicemails, missed call notifications as unread when already read
I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't get lost among the read ones. I can't seem to figure out how to do this.
59 votes -
Allow Dialer to be moved out the RC App window.
We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…
10 votes
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