3585 results found
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Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Support Simplified Direct Inbound Routing via ACR from External Carriers
Enable RingCentral to support and recognize direct automated call routing (ACR) from external carriers to RingCentral DIDs without requiring legacy dependencies like remote call forwarding (RCF) chains or PRI circuits. This would allow external numbers to route directly to RingCentral numbers, maintaining clean call paths and reducing complexity in inbound call flows.
1 vote -
ring central background
We would like to be able to manage backgrounds in Ring Central Video at a enterprise level. Ring Central Meetings had this feature, and we lost all of our backgrounds when we moved to RCV.
2 votes -
admin to change profile picture
Resetting Profile Picture/Avatar as Administrator
As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.
In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).
I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…
9 votes -
seamless transfer to a 3rd party number
We want to have the option to route the call from Main Company Number to an User Extension then to a 3rd party number without seconds delay.
It may seems that this option might be helpful for seamless transaction rather than moving to a 3rd party company to complete this request.
4 votes -
Text message notifications in RingCentral phone app follow user schedule
In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.
This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.
2 votes -
Ability to select what users can see as an outbound caller ID on their RingCentral application
The customer has requested the addition of a new feature within the Caller ID restriction settings. They would like an option that can be toggled on or off, labeled "Allow call queue group as caller ID." When enabled, users added to a call queue group would be able to use the group’s caller ID number when making outbound calls. However, when this option is disabled, the customer wants to prevent users in the call queue group from using the group’s caller ID for outbound calls made through the RingCentral app.
Alternatively, the customer is also looking for an option that…
2 votes -
Automatically switch to the new conversation after forwarding text
"When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."
4 votes -
Get alert when a call queue is empty or without any online person
There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.
8 votes -
Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number
To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number
5 votes -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
Ability to block robocalls on a per line bases
Ability to block robocalls on a per line bases
3 votes -
Auto-Reply OOO for Direct Messages
Auto reply and OOO for direct messages. Right now this feature is only available to those who utilize SMS, but my org doesn't so I can't do anything to let people know I am out of office, or auto reply to reach me via phone.
3 votes -
RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability
RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability
For the user to make sure to set their statuses and they will not leave it empty.
5 votes -
Ability to sync mobile/cell phone contacts to Ring Central mobile app
The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.
2 votes -
2 votes
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RingCentral application old versions
Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.
2 votes -
Feature Request: Enhanced Support for Deskphones in User Settings Templates
We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.
Detailed Description of the Request:
Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:
Customer Expectations Misaligned with Design:
Customers expect the…
2 votes -
Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap
Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.
2 votes
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