3585 results found
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Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
2 votes -
Time widget in chat
We always chat with collegues from different time zones and raising questions like:
- "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
On click:
- Open a window to type or select date-time from timepicker
- Click "OK"
- Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
- Show it for all users in theris timezoneI see message:
- "Would you like to meet at 05 May 19:00 EST?" (my timezone)
Person sees:
- "Would…10 votes -
Call queue logs visibility for unavailable call queue members
The call logs of the call queue group should be visible for unavailable members(in the RC app), also, not just for available members on the queue.
2 votes -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.2 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
Currently, T-Mobile and some carriers block bulk SMS when sent in high volumes, causing messages not to reach recipients.
When sending bulk SMS through RingCentral, messages to T-Mobile numbers often fail if too many are sent at once due to their rate-limiting feature. I suggest adding a scheduling feature that automatically sends messages in smaller batches. This would reduce failed messages, ensure important messages reach recipients, and improve the overall reliability of bulk SMS campaigns.
2 votes -
Option to increase SMS storage to more than 5000 before it gets deleted.
Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.
3 votes -
TCR/SMS Campaign Registration | Email Domain
For small businesses that do not own a branded domain for an email address but have a proof of web presence and legitimacy of business, it should be allowed for text messaging.
4 votes -
Automatic Opt-out SMS Template for Ringcentral Desktop app
Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.
9 votes -
To show all numbers in Analytics
To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.
4 votes -
Add notification option "by task" when missed calls or voicemail occurs
With the pre existing notification options via email or SMS, Create "task" option that will select a user extension will be given a task via glip if a voicemail or miss call appears
Use cases:
call queue overflow monitoring
miss calls followup2 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
Block IP Addresses when not from the RingCentral IP ranges.
Automatically block IP Addresses when not in the following IP ranges:
80.81.128.0/20
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22This is to avoid Phantom calls or SIP attacks.
5 votes -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
6 votes -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
7 votes -
Hide Contacts EMAIL ADDRESS on the App Contact list
On the Contact list under "All Contacts" RC has the user's name and below the users email address. Why? If you want the email address you can just go into the Contacts Profile. If you add the contact as a favorite the email address is replaced with the users Availability status, which is MUCH for useful in an PHONE telephone application/list. We do not email through RingCentral so I do not see why it would show a contacts email address instead of the users Presence Status.
Many ways to go about this.... have the ability to hide users email address,…
2 votes -
Allow bulk select internal users when creating a custom rule
The customer would like to create a custom rule for internal calls that does not require selecting extensions one by one, especially for accounts with a large number of users.
2 votes -
Turkish Language in RC App Settings
Please add Turkish language to app settings and captions CC for calls. Thank you!
2 votes
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