6040 results found
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Option to report issue to existing case instead of creating a new case.
It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support staff that already have a case open for exiting problem.
1 vote -
Manually change status while "In a meeting"
While having your status follow your calendar, it is not possible to manually change your status from In a Meeting to anything else during scheduled times. Your status should allow manual override of In a Meeting should someone still need to accept calls during a scheduled event.
8 votes -
Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.
was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" .The problem with this workaround is, the user who answered the incoming call is not shown as busy or "on a call" to the other users.Please help.
9 votes -
Log Out from all devices
Cxs would like to add a feature where in they just have to click a button to easily log out from all devices.
2 votes -
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
2 votes -
It is helpful to obtain immediate failed confirmation faxes without putting in a ticket to support to inquire why the fax failed.
It is helpful to obtain immediate failed confirmation reason without putting in a ticket to support to inquire why the fax failed. Many medical practices need instant reason of failed so that they may contact the office to request an alternative fax number to send to if the failed fax was due to reasons such as line is busy, not a fax line eg.
2 votes -
IVR for order status, sending texts and more interactive experiences.
I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone number when the caller says "send chat" or whatever the prompt is. I wonder why that option is not available for their customers. Companies have been using those features for years and they are now outdated, but we still don't have those features available to us. Having the ability to automate and integrate our phone…
4 votes -
Feature Ask - Keyword Search within Contact Details
Client is asking for more data in the contact details to able to search when using the global search or when using the search field in the contacts.Currently you can only use first name, last name and phone number to look for a contact – either it be personal or corporate contact.Add new fields for a contact as per the next slide and make these fields searchable in the search engine.I have suggested notes, Skills and Location as additional fields.Alternatively it would be sufficient to have the possibility to include custom field which can be used alread today as above…
4 votes -
Log outbound calls when placing a call using from a Queue number - QA purpose
They use it for QA, right now we can only capture inbound call logs in a queue as per testing. Outbound call can be capture within company call logs. However, they only want to set visibility for those members of a specific queue.
1 vote -
configure 2 users on a single phone
cx would like to have a feature where a phone can be used by 2 users at the same time
3 votes -
Have 4 slots in presence for user extension
I wanna be able to have 4 lines on my desk phone so I can take up to 4 calls
1 vote -
Customer wants to add a feature to publish the company number to the Yellow pages
We will have more options to publish our company
1 vote -
Add Meeting-ID as column in bulk download
It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-IDPlease add a new column to the bulk user download for Meeting-ID
1 vote -
Analytics Reports of Phone Calls
Hi,I am looking for a report with all the calls CONNECTED.As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture.Thanks,Lubna AliHealthcare RecruiterCross Country HealthcarePh# 786 741 2677lali@crosscountry.com
1 vote -
Mute All Conversations Within a Folder
I would like to be able to mute all conversations within a folder by one simple click. Over time, I get added to more and more teams that I would like to be a part of but not receive notifications for it. Thus, I end up muting a ton of conversations. To improve this use case, we could allow the feature to mute all conversations inside of a folder. Additionally, it would be great if we could allow any new conversations added to this folder to be auto-muted upon addition.
3 votes -
We would like to prevent users from editing their profile information and pictures.
We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistance with removing all profile picture in the account for all users by admin. This feature is not yet part of our current updates."
3 votes -
Closed for Bank Holidays
It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
9 votes -
A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB
A Live or REAL-TIME SMS Allowance Monitoring on Service Web Dashboard for the current SMS standing of the ACCOUNT to provide awareness on the Account Admin or IT that if they exceed a one text on messaging then it would give an awareness to the team so they can STOP / PREVENT them to trigger auto pruchase or at least a prompt that this text / sms or next text/ sms would trigger the auto purchase. The dashboard would show up like a countdown timer or tracker of current SMS status and it is live. And below, it would show…
12 votes -
Automatically log out RC App after the shift of particular extension even the user hour is set to 24 hours
Automatically log out RC App after the shift of particular extension even the user hour is set to 24 hours
2 votes -
Disable missed call notification bubble displaying in RC App
Disable missed call bubble notification icon displaying in RC App if you do not want to be bothered by the notifications.
2 votes
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