3585 results found
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voicemail playback speed
Voicemail playback speed -
It would be very helpful if you could slow down the voicemail playback speed. Our old system allowed you to do this by pressing a number during playback.1 vote -
DND show on reports
when physical phone is set to DND it should reflect that the ext is not available on live reports
1 vote -
SMS Registration
If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.
1 vote -
Subject Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…1 vote -
Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…1 vote -
Customer wants an option in the app to only show the users as part of the Company Contacts
When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.
6 votes -
Voicemail and Faxes Showing on the RingCentral App of multiple Users.
Asking for the Faxes and Voicemail to be received on the RingCentral App for multiple Users.
Faxes are showing on the RingCentral App of the User that is receiving the app but I want the fax to also show on the other Users RingCentral App.
8 votes -
Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.
When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.
3 votes -
Click to Dial Using Mobile App Alone
I’m looking for a way to have the outbound call go through the mobile app instead of the desktop app and desk phone. Our users don’t have headsets for their computers, but do have earbuds for their cellphones, so we want to click to dial and have it ring through the cell phone app only.
2 votes -
Ability to Turn Off Infinite Call Looping
The customer wants to have the ability to be able to have the call be routed to the same extension more than two times instead of playing an error message and then disconnecting the call
2 votes -
mention or hyperlink from initial message
@ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.
5 votes -
Better Emoji Functionality/Customization(Go Giants! emoji)
During RingCentral meetings, it'd be nice to choose from a variety of emoji reactions instead of the 5 basic options. Being a partner of the San Francisco Giants, it'd be great to get a custom "Go Giants!" reaction emoji. Thanks!
1 vote -
Keep app awake
I wanted to suggest a feature enhancement for the RingCentral app. When listening to phone call recordings, the audio stops when the screen goes blank. It would be really helpful if the app could either keep the screen awake or continue playing audio even when the screen turns off.
Thank you for considering this request!
1 vote -
Callback feature in IVR system
If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.
For Example:
"If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.1 vote -
Add "Comments" Field to User Details
It would be helpful to add a short note for some user accounts. Things like "on maternity leave until 30 June" or "temporary employee" or "this user has been terminated, but do not delete account pending legal action"
1 vote -
Ability to set a welcome greetings for after hours using User Template
Ability to set a welcome greetings for after hours using User Template
1 vote -
View rejected/declined calls in the downloaded call logs
A feature in which we can view the rejected/declined calls in the downloaded call logs
2 votes -
Calls for after hours should be block
Callers should not make calls during after hours.
2 votes -
Bulk add of video pro user
we need to add 6000+ users to the account but they will have video pro licenses only.
2 votes -
RingCentral app compatibility with snap dragon elite x (for windows)
Snapdragon is a versatile system-on-chip (SoC) that powers a range of devices, from mobile phones and tablets to laptops and desktops. As of now, it is not listed as one of the recommended hardware's which limit our app to for installation and usage.
2 votes
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