2952 results found
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1 vote
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Key presses for Breaks
Customer wanted to have a feature that will allow his and his team to have a key press on the phone that automatically transfer calls to Voicemail during breaks without creating custom rule.
1 vote -
Stop customer from accessing Voicemail outside the office.
Customer has the ability to access voicemail anywhere by calling the main hotline pressing extension and inputting pin. Or by calling *86 with pin.
But even if there's a required pin customer still don't want the other users to access the VM's outside Ringcentral.
1 vote -
Ability of admins to update who will receive the Auto-Aggregation Declined email
Ability of admins to update who will receive the Auto-Aggregation Declined email
1 vote -
roles
It would be great to be able to break down the roles per locations within RC.
Call queue managers should have a check box to select whether they want access to voicemails or not. I have regional directors that would like to access call recordings and logs but do not want to receive voicemails as well. Unfortunately, in order to see the call logs the managers must currently have full access.
1 vote -
Turned of when we send group text messages or broadcast a message
Feature to turned of when we send group text messages or broadcast a message
1 vote -
main number to be the direct number of a call queue
main number to be the direct number of a call queue
1 vote -
Input Mode Improvement
I would like to provide some feedback regarding an issue I encountered while using the app.
I prefer using the rich text input mode in conversations. However, every time I switch to another conversation, the input mode resets to plain text mode. This is quite inconvenient for me.
It would be great if the app could remember the input mode I used last time, or provide a select setting to choose the input mode. This feature would significantly enhance the user experience.
1 vote -
Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.
Main greeting that automatically connects to the IVR, so the IVR menu can be repeated by pressing # without repeating the entire main greeting.
1 vote -
add the ability to choose between the main company number and you individual line as the call out number on your desk phone
I would like the ability to choose on my desk phone, when dialing out, which number, main company number or my direct line number, shows up on the caller ID for the person receiving the call.
1 vote -
Capability to access the missed calls of other user using desk phone and customize the role for call logs.
- To have the capability to access the missed calls of other users from the desk phones.
- To have the capability to customize the role and have the visibility of the missed calls of a specific users only and not the entire call logs of the account.
1 vote -
DASHBOARD METRICS
I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.
1 vote -
Disable Page call drop
Calls are dropped when someone pages the device in the phone group
An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.1 vote -
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone.
She doesn't like to see the number showing on the Cisco Phone.
1 vote -
Ability to see the direct number's name on the dialpad instead the call queue name
allow customer's to see on the dial pad the direct number's name of a call queue to dial out
1 vote -
To ring the yealink phones of the Pick up members of a call queue instead of flashing light when there is a call waiting
We have a que with 3 people in it, and then rolls over to a bunch of people in the pickup group. However, when it hits the phones in the pic
1 vote -
Ability to choose external number for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue
Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.
1 vote -
Authentication in the IVR
The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.
1 vote -
Not reset our session when cancelling a voicemail password request
When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.
I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.
1 vote -
Indonesia Number to forward calls
Ability to forward calls when RingCentral Indonesia number is dialed to another local number in Indonesia. Currently, the workaround is to have someone answer the call and then the person who answered the call will be the one to transfer the call.
1 vote
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