3579 results found
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Sending to Faxes Machine Predicament
Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.
This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…
5 votes -
Transferring Messages from old Extension to New Extension
Ability to transfer the messages and SMS from old extension to the new extension
2 votes -
ability to configure line key function
It would be help ability to configure line key function on the admin portal. Also, if it would be possible to add an extension monitoring feature on the admin portal.
2 votes -
Call Queue should show the phone number of the NEXT caller waiting in the QUEUE
We have a client who recently switched from Comcast Business Voice Edge to RingCentral, we are helping them with the deployment. They had Polycom VVX 450 phones before, and they have Yealink T46S phones now. The feature they had before, that they are looking for parity on is with regards to the call queue. With Comcast, they were able to see the phone number of the NEXT caller waiting in the queue, and are wondering if it is something RingCentral could implement.
2 votes -
RCV to work on any browser
We are a health service company and most of our customers are elderly and they don't have time or the knowledge sometimes to download or update the browsers we are requesting for the RCV to work on any kind of browsers currently we are using Chrome and safari however we would like to have the customers to have wider option for joining the meeting.
1 vote -
An option for a user to manually play an announcement while in an active call
A feature allowing a user to manually play an announcement during an active call, with the assurance that the audio announcement will be captured by the automatic call recording.
3 votes -
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
2 votes -
2 votes
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Ability to have the desk phone ring on certain calls only
Customer wants to have the ability to set the desk phone to ring on specific calls only. The rest of the calls should only show notification on the desk phone screen
2 votes -
daily delivery reports for recorded calls
Daily delivery reports for recorded calls ( Mp3).
The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.
One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.
should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.
Please add the text/note feature as disclaimer that it's a limitation.
Please include the development to…
2 votes -
Automatic Update for Advance Settings in Message notification.
We have a customer requesting a feature that would allow them to update their Advanced settings in Messaging Notifications automatically when they change the email address associated with their extension. Currently, they have to update this manually whenever they change their email address.
2 votes -
App Download for RingCentral App for IT (Non-Auto Update) MSI
App Download for RingCentral App for IT (Non-Auto Update) MSI.
The download link for the MSI app is hidden on the download page, reportedly to semi-force customers to adopt the auto-update version and reliquish internal control of the updates to RC.
Customers must remain in control of the version installed within their company environments.
3 votes -
Sell Headset on RingCentral website.
The client wanted to have away to purchase the devices directly on RingCentral website.
2 votes -
Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension
Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.
2 votes -
SMS opt out report
SMS opt out report | Replying STOP from their SMS
• have a total number from reports who opt out the message via SMS
2 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
Ability to change the rate center of a number.
Ability to change the rate center of a number.
2 votes -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
ability to rate the call
Customer would like to have capability to have their customer rate the service provided
1 vote -
DND does not allow any calls
When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?
1 vote
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