6031 results found
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Outbound Caller ID Name for Toll-free/Vanity number
Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…
10 votes -
Add reorder feature for custom rules
Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.
11 votes -
Turn off DND from Online account admin portal
Should have a feature to disable DND status of user extension on the online account admin portal
13 votes -
Purchase UK Mobile Numbers
We would like RingCentral to offer mobile numbers similar to what other competitors offer.
6 votes -
Add a comments field to the Device Order process
It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.
9 votes -
Call Queue voicemails available in RC APP and GUI interface
Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
66 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
65 votes -
Please allow us to enter recipient information in FAX templates.
Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.
12 votes -
Desk phone should display the company number instead the number of the desk phone
Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone
9 votes -
Disable beeping sound for inbound and outbound call recording
customer does not want to hear the beeping sound while the call is being recorded.
6 votes -
Confirming Emergency Location - In app
Emergency Location keeps popping up whenever starting the RC applications on the computer/desktop. We'd like to check if it's possible to incorporate the emergency location settings (like options to keep the address as is and won't be asking to confirm whenever opening the apps). This will lessen the hassle from the customers' part.
13 votes -
Schedule meeting using "Meeting Info"
I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Microsoft or Google calendars.Adding this functionality would greatly improve the user experience by enabling easy tracking of meetings scheduled through "meeting info."Thank you for considering this request.
10 votes -
Forwarding call to other number that will allow both app and deskphone to ring or either application only.
Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).
8 votes -
Turn off RingCentral Extension and Notifications via Browser
RingCentral Extension in the Brave browser (based on Chromium/Chrome). Turn off the notifications generated by the extension, but every time I try to block them, it automatically selects Allow. Need to disable the notification via the browser and not from the Windows notification settings, because if it's disabled via Windows notification it will also disable all browser notifications from installed extensions on any browser.
9 votes -
Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.
I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…
15 votes -
Report - Phone System > Groups > All Email References
A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email
9 votes -
Relocate the chat icon or save button - mobile device
When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.
12 votes -
sync MS teams status to RC - DND
I am trying to see if when I change my Teams status to do not disturb, Ring Central can also put me in Do not Disturb
7 votes -
Longer DTMF tone
The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.
4 votes -
Notify sender AND recipient of blocked robocalls
If RC is blocking transmission of calls or faxes because it determines that they are robocalls, both the sender and the intended recipient should be made aware that they are not going through. That way, the sender can contact the intended recipient directly if it is a direct or important transmission, and the intended recipient has the opportunity to "white list" the number. Example: I am a medical doctor and a laboratory has been blocked from sending me faxes, which may actually be important patient results!
5 votes
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