3585 results found
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Show Caller ID of the call being forwarded, not user forwarding
Please display the Caller ID of the caller/solicitor on forwarded calls, not the etension of the user forwarding the call.
9 votes -
Outbound Caller ID Limitations
Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.
31 votes -
Allow call queue managers to modify managers in the queue
Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.
5 votes -
The customer would like the ability to replace the default “first participant” system prompt with their own custom greeting or company-brand
Add an option in meeting or host settings to upload or select a custom greeting to play when the first participant joins a call.
2 votes -
Calls from Google Ads
I want to be able to identify if a call is coming from Google Ads, even when Google uses random phone numbers. The reason is so I can route those calls differently. Right now, I was told I could set up a custom rule to do this, but I can’t if the calls from Google Ads are coming from random numbers.
2 votes -
Option to download fillable version of fax report in pdf
Have an option to download fillable version of fax report in pdf. Currently, you can download via csv but no option to have a fillable version in pdf
2 votes -
ringsense: Custom Call Types
we need capability to create custom call types under "organization"
2 votes -
Ability to Remotely Update or Push Wi-Fi Profiles to Desk Phones via Admin Portal
Currently, RingCentral administrators are unable to remotely configure or update Wi-Fi network settings (SSID and password) on supported RingCentral desk phones (e.g., Poly, Yealink, Cisco).
Wi-Fi credentials can only be set locally through the device menu or web interface, which creates challenges for organizations that:
-Deploy phones across multiple sites or remote users.
-Frequently change Wi-Fi networks or credentials for security reasons.
-Require centralized device management without on-site access.This feature would allow admins to remotely push or update Wi-Fi profiles to one or multiple devices through the RingCentral Admin Portal, Device Provisioning, or Bulk Device Management interface.
2 votes -
Ability to track who deleted a message from a group chat
I was reaching you to verifiy if its posible like to know like for example, If I´m the only admin, is there a way to see like a log or report of who delete a message that was sent previously on a chat
2 votes -
Give the user the ability to turn off call queue for each queue when in multiple call queues.
We have users that belong to multiple call queues. There is only one option to turn off the ability to receive calls from a call queue. It kills all calls to all the queues instead of giving a choice. We would like the user to be able to turn off each call queue when not needed.
3 votes -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes -
Make texting more seamless
Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.
3 votes -
Block Robocalls per site
Customer wants to have the ability to block robocalls per site.
4 votes -
Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral
The ability to show originating Caller ID not just internally but also to external numbers.
4 votes -
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications to the queue settings.
2 votes -
add multiple user for a fax account
ability to add multiple user for fax account
7 votes -
Add Dial In Number in Conference Call for Tees, Alberta
Please add 1-587-316-4436 for Tees, Alberta. The only option in the Conference Call is Edmonton, Alberta. The customer used 1-587-316-4436 before as their Call In Number, but suddenly it stopped working and is no longer the Dial In Number in the Conference Call.
4 votes -
Removing "Workspace" from RC app
It is not possible for an individual user to completely remove the "Workspace" feature tab from the RingCentral app interface. The tabs shown in the main navigation bar are a core part of the app's design and functionality, and there is no direct setting to hide or disable the "Workspace" tab itself.
2 votes -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
6 votes -
type in the time instead of using the drop down in custom rule
the ability to type in the time instead of using the drop down in custom rule. for instances like 5:30 we need to click the dropdown for minutes to 30 times instead of just typing it in.
2 votes
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