6040 results found
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Video Call between Polycom CCX 700 and Polycom VVX 601
-This would allow clients to use the video call feature for the phones-This would encourage purchase of the newer Polycom models
7 votes -
Having the option to remove the pop up for inbound calls
I am referring to the pop up from inbound calls. Depending on what screen I'm am currently on, it will pop up and interrupt any typing until I move it. And since I can't type while looking at the screen ill type whole messages and not have anything typed.
2 votes -
Reporting on Custom Answering Rules
We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a report to see all custom rules rather than viewing page by page for auditing purposes.
10 votes -
Please add an optional setting to automatically forward all calls when on a call or video.
When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.
77 votes -
Deleted Voicemail Logs
Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users
3 votes -
More options for admins when managing Security Roles
Admins need to be able to manage and delete security roles and manage users quickly and effectively. For example, if an Admin has created and tested a new custom security role with the purpose of extending analytics capabilities to end users and the admin needs to delete the old security role, reassign all the users to the new security role, and make reassign a few more users to a different security role. Within the workflow of deleting a security role, an admin is not given visibility into how many users will be impacted, is not shown what named users will…
1 vote -
Option to Ignore Contacts and Follow Call Queue Display Setting
Please check if it is possible to add a feature wherein if the caller that is added on personal contact dialed the call queue number, the call queue member will see the details based on the display setting on the call queue and not the details on personal contact.
2 votes -
Downloadable diagram for IVR Menus
I would like to see a feature addition allowing admins to download a diagram/flowchart of IVR menus in an easy-to-read format so that they are able to see in one place what numbers/user extensions will ring when a specific key press happens on an IVR Menu.
2 votes -
Auto provisioning with more Yealink phones
Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a huge benefit for alle customer's
4 votes -
Call Fwd button on physical phone
We want to hae the option to perform call fwd directly on the physical phones. Phone models Cisco 8851 and 6821 have no options to perfrom this basic task.
10 votes -
Development Team - The proper use of the ignore button on an incoming call
When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the call is taken to a voicemail. This has also happened when on a call, another call has come in and the ignore button won't work. Why have the ignore button if you can't forward the call to voicemail? This needs more flexibility in use as it currently is not helpful. I have now marked myself as…
7 votes -
Disable Public Park
In our organization, we have workers in-house and in remote locations. Putting someone on public park has caused confusion since the caller who put the person on park would not listen to where the person was parked and have no idea where that caller went. I have setup "parks" that are visible on the desktops and apps that we can use. HOWEVER, when an agent receives the call and goes to park it, they press the park button and puts it into public parking. Thus the confusion and why disabling public parking might be a better option. Maybe I'm wrong.…
5 votes -
[ Messaging/Glip ]: New Messages and Active Conversations
Jupiter users end up scrolling a lot throughout the day, especially when have folders. This is not the best use of time and conversations etc. get lost[ Messaging/Glip] New and Un-read MessagesDisplay all new messages at the top, in a folder perhaps . I should not have to scroll down to my folders etc. to read unread and new messages[ Messaging/Glip] Most Active ConversationsDisplay my most active direct messages and channel conversations, near the top. Right after my unread messages [ AI ]
2 votes -
Add an option to pin the "active call" window for desktop app
I find myself often searching frantically for the "end call" or "hang up" button when a call ends. I use my computer with a headset for calling, and frequently when a call ends I have to click around to find the "hang up" button because it's been hidden by other programs that I've used during the call. I would find it helpful to be able to pin the "active call" window to the "front" so that it remains visible. That would help me to find it more quickly when my call is finished - or in a situation where I…
7 votes -
Change SMS number to reflect outbound number
When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 number but does not allow number to be changed. Ring Central Rep Ralph tried to change it on the back end and was not able to do so. He suggested I add an idea here. This is super important for our agents and we need it done ASAP.
5 votes -
Disabling App Messaging for Certain Users
It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to
12 votes -
Disable email notifications for call recordings
We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
26 votes -
Highlight + Hotkey to Dial in MVP App
Highlight and Hotkey to dial in MVP App, versus having to use the CALLTO parameter in Windows. Too many people don't format numbers for dialing, or use Excel based call lists.Works in RC Phone App, why not MVP
6 votes -
Enable SMS Service for Australia Numbers
SMS service for user to send sms to customer via desktop and phone app
40 votes -
Test Tool for WFH for Phone and Contact Center
For employees that are working from home and have varied networks and providers. A tool that will test their ability to use phone and contact center applications from home. Could even be used for test a new remote branch even. Would test things like QOS, Bandwidth speeds, SIP ALG etc. if failed in a certain test on the call could provider links or direction on next steps to look at.
6 votes
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