6041 results found
-
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
8 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Add Delegated Lines on Presence
Apart from the actual user extensions, the ability to add the delegated line to the Prence keys will help users quickly reach the person using that line also answer calls to the line if there's no person on that desk.
3 votes -
Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
15 votes -
Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
Assign voicemail box to an external number or create multiple voicemail box from external number
Caller would like to create multiple voicemail box from an external number. He wanna be able to assign a voicemail box to an external number.
3 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
15 votes -
Recreating Main Super Admin
Hey RingCentral,We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the information and will basically wipe out all of our data which does not help. The ability to change the main admin would really help in case someone took over that position.
5 votes -
Call waiting audio option in Admin portal settings
As like in the RC app. Call waiting for audio settings should be available in the Admin portal so that Admin has the option to turn off and on the audio in call waiting.
3 votes -
Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls
The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
5 votes -
Call Queue Log In/Out programmable key on phones
Key Programming: Allow a user to have a log in/out key assigned onto phones for Call Queues. This could be log in/out "all" queues but would be beneficial if you could assign All, or specific queue per key. Many clients (medical office, schools) do not use an application and having a programmable key to turn on/off call queues is a huge step forward.
9 votes -
Customized ringtone for Desk phone
Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR
10 votes -
Ability to have SMS/Fax recepient in IVR extension
We check that if the auto-receptionist is routed to IVR, it doesn't have a mailbox or email recipient. If possible we direct the email notification to the settings that we can put on the IVR
6 votes -
Enable Account admin to Enable / Disable 2 Factor Authentication
FR Request: Enable Account admin to Enable / Disable 2 Factor Authentication
Details : Before account admin has access to enable / Disable 2 Factor authentication, and recently for BT accounts access has been Disabled
Significance of the feature : Easier Ext. email address management for the Admin User
Current behavior : Feature access was still on the account but due to the latest update BT account can no longer request to have it Disable either Permanently or temporaryWiki: https://wiki.ringcentral.com/display/public/RNU/RC+411+News+Update+No.+3145+-+British+Telecom+-+2+Factor+Authentication+Discontinuance
Brand : BTUK
7 votes -
Contact Search - Include Details
In the old Ring Central Phone app when you searched in the contacts app the search included all fields, including company name. The new app does not do this.Might be worth while to expand the search range to include all details.
4 votes -
Option to connect an application to a RingCentral number in receiving MFA
I have tried to reset the MFA in the admin account for the user and it doesn't do anything. I don't want it to go to the ringcentral app I want it to go to an MFA app if that is possible. like a 3rd party app you enter the mfa code into.
3 votes -
Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings
Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.
3 votes -
Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent
There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.
The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:
Specify who will receive billing alerts
Whether these alerts come in via SMS or Email
Control over notification thresholds (ex. For X product,…5 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
More efficient way to transfer to VM using the phone
Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key.If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. Enter *0 (asterisk zero) and then the target extension number.Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps
14 votes
- Don't see your idea?