6040 results found
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Disable 7 digit/10 digit auto link as a phone number in Unified App
My customer uses a 7 digit ticketing number system for their IT department helpdesk and when Ticket numbers are being sent via Message in our Unified app, the ticket numbers are getting converted to Phone number call hyperlinks. This is an issue as they want to prevent our app from converting 7 digits to launch a phone call as they want to be able to highlight and copy the number to search in their internal ticket system data base. Can we make it an option to turn off 7 digit auto link to phone numbers or disable all together?
6 votes -
Call forwarding to the RingCentral Mobile App when direct user extension was dialed.
Forward the call to another user when direct number of user was dialed. Currently it is working on call queue calls not on direct extension calling.
16 votes -
Stop getting a call once a user receives a call from call queue and transitioned to video call.
We suggest to have an option that prevents a user from getting another call once he received a call from call queue and transitioned the call to a video call.
5 votes -
Ability to Show/Hide numbers in Caller ID dropdown
By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue.We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there's no easy way to hide all those extra numbers.We currently have to assign the numbers to a different "Number Inventory" Site and use custom rules to route the calls to the proper call queues. This hides the number from the dropdown but is quite cumbersome to manage and affects reporting and call log access…
19 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
15 votes -
Forward voicemail messages to different extension using the App
Some voicemail messages are routed only to the operator extension and these VMs are left specifically to an extension
1 vote -
Option for advance or pre-pay
RingCentral accounts are either charged monthly thru the credit card or invoice. Some contract allows for an annual or 2 years charge but nothing beyond or in between. Some people would just like to pay in advance less or more than the options available today.Example: pay 6 months or 18 months in advance after the next billing date.Would be better if RingCentral is flexible with the payment terms.
1 vote -
Increase contact maximum capacity
We're growing and need more than 10,000 contacts
15 votes -
Upload a video to texts (currently limited by size allowed in upload of MB)
For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.
6 votes -
Delete your account with Ringcentral, it's more worth investing into your current cellular plan.
The customer service quality is awful and a waste of the customer's time. I'm not sure if it's a lack of training, the representatives are not trained enough on how the platform works or have hard time understand language. It could be a language barrier. Either way, it makes the situation hard in attempt to solve the problem because being on the phone is hard enough. It sounds like they outsource their customer service to other countries without the proper training to provide them, Either way, it is frustrating attempting to get a hold of Ringcentral. The customer service is…
1 vote -
Feature to be able to download all text messages and save as a document.
For compliance purposes
17 votes -
Add more characters on email notification address.
Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to
8 votes -
Allow adding and editing Notes/Tasks in a separate window
For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app.Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily as well as check and respond to incoming messages without having to save and close the note frequently or work with other text editing apps as intermediaries between RingCentral messages and RingCentral notes.
3 votes -
New incoming message generate a toast banner notification on Mac w/ manual dismiss
I would love it if I could receive toast banner notifications alerting me to new incoming message(s) (eg. direct, minitalk, or messages posted to a team). Currently it appears I can only get sound notifications, emails that show up at a 15 minute increment or a getting the Icon to bounce. I currently have my icon set to bounce once. Often times I miss that clue if I turn my head away too long from my screen. If I set the icon bounce to continuous, It becomes a distraction during a local conversation with a co-worker about something being view…
3 votes -
Replying to events
Have the ability to add replies to an event both in the thread view and the calendar view.
8 votes -
User ID: 62930139031
I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341
1 vote -
The capability to send a prerecorded message to many people
There are moments that we need to send message to whole congregation through email, text, and voicemail. If I could use ringcentral to send a prerecorded message would help greatly.
3 votes -
caller ID for local numbers
We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.
4 votes -
Allowing customers to log in using their email address to a different account even if it is already associated to another account.
It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.
6 votes -
Disable Email-to-Fax service for all users
We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.
2 votes
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