2987 results found
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The ability to generate a report for users who logged in or did not log in on the RingCentral App.
The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.
4 votes -
Users logged out of app for an extended amount of time goes automatically to voicemail when there's an inbound call
Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.
Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.
This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously
1 vote -
He wants the record button to be invisible to the users
The record button to be invisible to the users, all calls are still recorded though
1 vote -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
1 vote -
The serial number of a third-party device should be visible when using Manual provisioning.
The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.
1 vote -
voicemail drag and drop
Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.
6 votes -
List of external numbers that has been used for call forwarding
To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user
2 votes -
Fax icon removal in ringcentral app
Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.
12 votes -
Modify Voicemail Messaging Notification
Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo
2 votes -
Modify Voicemail Messaging Notification
Messaging Notification for Voicemail
2 votes -
ADD Poly ATA 400
ADD Poly ATA 400 as supported as most of polycom phones are RC Supported
2 votes -
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present in all relevant fields.
2 votes -
The ability to change the availability of members WITHIN the custom rules
In the custom rule in a call que the availability of members is hard coded. There should be way to change the member available in the rule the same way you can in the default. Right now you only have the ability to reorder. Not change if they are available. I really can't believe this wasn't thought about when it was engineered.
1 vote -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
2 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
22 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
4 votes -
Ability to organize/rearrange list of SMS templates, add headings, bring back Company Templates, add custom section/lists of templates (in a
Ability to organize/rearrange list of SMS templates, add headings, bring back Company Templates, add custom section/lists of templates (in addition to Personal and Company) for improved organization.
1 vote -
Increase the call parking 10 minutes
Customer would like to have an option to increase the call parking duration for more than 10 minutes.
1 vote -
Disable sms for main company number
Customer would like to block incoming sms for main number and only allow sms for direct lines
1 vote -
Have an option to still ring the user's phone even if the Call Forward is enabled
Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.
1 vote
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