6031 results found
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Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
22 votes -
Allow More than Two Simultaneous Calls on Mobile App
When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.
3 votes -
Bulk assigning inventory numbers
The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.
3 votes -
Visual Call Editor in Call Queue Menu
Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
20 votes -
Download Voicemail Recordings from Admin Portal
I need to be able to download voicemail recordings from different users from the admin portal. It is time consuming to have to login to each individual user to access these recordings.
7 votes -
Multi-site Forward all Company Call on Mobile App
Within the Admin Setting on the mobile app (with Admin permissions) There isn't an option to forward all calls on the main IVR/AA menu settings. You can do this if you go to the website on your mobile device, but if there is an urgent need and this feature is already preset there isn't any way to enable quickly. Custom Rules could work but still not ideal. Mimicking the same features on the mobile app would be great.
2 votes -
Customer wanted their users to be able to answer calls from queue even if they are engage in a call
The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.
5 votes -
Call Back Feature for internal calls
Dino is on the phone and I ask for a call back when he is off.When his line is free, my phone then rings and once I pick it up, his phone then starts to ring.Saves me having to keep looking at my desk phone to see when he is off his call. It was a great built in Mitel feature.
7 votes -
Ext search in "Add User" creation wizard
When adding a user in RingCentral MVP, finding an available extension can be time-consuming.It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see if the extension is in use or you have to go to Users > Users with Extensions and scroll through the user accounts looking for gaps in assigned extensions.Having the ability to search for extensions that are not in use would be helpful in the case that you need to narrow down the extension search. For example, typing "3"…
12 votes -
Add Paging and Intercom as options to be added from presence menu on phones.
Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
6 votes -
When the main company number was dialed it will ring first before the company greeting will be played.
They want to have the callers hear a ringing tone first before the company greeting will be played.
9 votes -
Video Intercom
Looking forward for a feature that allows us to use Video Intercom
4 votes -
Block SMS from International Numbers
When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.
3 votes -
Option to upload a new greeting/prompt by dialing in/calling in
Right now, we can only manually change a greeting of an IVR menu via the Prompts library (Record prompt > Call me *on your preferred number) and assign it to the prompt of the IVR menu. The same goes for the call queue.It would be great if we could have a feature/option to just dial in to upload a new prompt or greeting for an IVR or call queue.
3 votes -
Add a textbox to User Phone Details for Custom Configuration Script
Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN .It would be great if there was a textbox in the "user phone details" page ( service.ringcentral.com/application/company/phones/XXXXXXXXXXXX/details ), where we could specify some extra text to be appended to the end of RingCentral's provisioning text.For instance, if I had a Yealink phone, and in this hypothetical textbox I typed the following:wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThen it would be rendered on RingCentral's provisioning server at URL yp.ringcentral.com/provisioning/yealink/custom/$PN/$MAC/device.cfg something like:#!version:1.0.0.1wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThis…
4 votes -
Add reporting for use of specific extensions (like message only extensions)
We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to another extension by choice in RingCenteral, or alternatively is forced to go to a message only box
11 votes -
Logging in using one credential to multiple devices.
Customer wanted to be able to login in 15-20 devices per user credential.
14 votes -
Turn off voicemail feature when making changes on the acccount.
We are looking to turn of the feature where when we make a change to a user’s account (ie change users password, role, etc) the user does not receive a VM stating there has been a change made to their account
3 votes -
Call handling directly ringing the next extension.
Allowing the other forwarding set up of an extension to ring directly to an incoming call to the same extension when the owner of it is currently in line. No longer ringing or notifying again the extension that there's another incoming call but jumping right to the next ring extension added on the forwarding.
8 votes -
Text messages scrambling/getting jumbled - Fix
Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
21 votes
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