6040 results found
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Customers want to receive fax 100% even the user type is voice and fax
Customers insist that the fax should worked 100% even the type of the users is tag as voice and fax. and don't want to assign dedicated fax number to receive it with out any issue.
5 votes -
Allow to keep the same SMS thread when responding to number w/o or with symbols
Actual Behavior:It does not allow both parties to keep the same SMS thread. When the customer replies, a new thread will be created with a number showing +1 (800) -*.
3 votes -
Filter to Function for SMS Log Reports
The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing happens. This feature needs to be active and should be working as how it's supposed to be. Downloading an excel file, making a table to filter the SMS is a tideous way or filtering SMS logs.
7 votes -
Suppress deleted call queue members from Call queue analytics
Kelly Services has over 400 locations with the US for recruiting services. At several of these locations, they have call queues for inbound recruiting candidates to call in. They have about 190 call queues for this portion of the business with each call queue having about 3-5 call queue members, on average. They also have a relatively high turnover rate for these call Queue Members (Recruiters) over 25%. They are also starting to use Business Analytics for their tool to manage this portion of the business and the productivity of the recruiters. The issue they are having is that deleted…
3 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
2 votes -
Barge Tone Notification
When barging into a monitored call, a beeping sound will be heard by both parties. It would be great if we have the option to turn that notification off.
4 votes -
Turnoff messaging tab for MVP
Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
16 votes -
View/Access SMS of all other user extension using admin portal
I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.
24 votes -
Is it possible to have a url-link for a search with a specific phone in Analytics
Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID
1 vote -
Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process
- Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process.2. Introduce an opt-in mechanism for administrators to delete all records with credentials, ensuring a deliberate action.3. Enhance the delete functionality to work for dropdown lists exceeding 50 records, displaying an error message when attempting to delete more than 50.4. Address the absence of a method to display column field headers as long as the length of the string.5. Recognize the need for a business name column for users involved in fax broadcasting, accommodating names with more than two space-delimited apostrophes…
1 vote -
Fax Number Checker
Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.
1 vote -
Presence/DSS Keys: Display Extension Number Only
The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.
1 vote -
Allow to configure two factor authentication method per user
It would be great to have the option to allow users or admin to change two-factor authentication method for any users from email to sms or vice versa.
6 votes -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
2 votes -
Number Porting: add description field on admin portal for a port to differentiate between ports
There is no space to add a “description of the port request”. This would be very helpful when we have multiple locations and types or ports happening simultaneously.
2 votes -
Number Porting: Can a sequential number be used to identify number ports to help differentiate them easier.
Quoting the port number is confusing because you don’t assign a sequential number so it is hard to tell the difference between port requests. I am sure there is some logic but it is not obvious.
2 votes -
Administratively managed contact list for system-wide use
We'd like to see a feature in Avaya Cloud Office where Super Admins could create an administratively managed contact list that would be available to all users system-wide. As an example, a human services agency using Avays Cloud Office could find it useful to have a system-wide contact list of vendors as opposed needing to import or create contacts individually for each user.
2 votes -
Toll free to Digital Line
Would like to have option to make their toll free number as a Digital line for their extension
8 votes -
For Messaging in the RingCentral app, turn file sharing sources into a security role based permission
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
SMS does not support all of the file types and file type sources we support in messaging.
The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…1 vote -
Drop Down allows users to choose their outbound caller id number
Can we set a template for users to have only one option for the Outbound caller ID that can be set by the Super admin.
1 vote
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