3599 results found
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CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
RingCentral Mobile App Live Call Monitoring
Since the RingCentral applications for the desktop and web app has now the feature of like call monitoring; users would like to have it also in the mobile app.
4 votes -
mobile number
Ability to port and provision global mobile numbers
20 votes -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
5 votes -
To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
2 votes -
Allow IVR menu to forward the call to a paging group
Allow IVR menu to forward the call to a paging group
3 votes -
Ability to install print to fax plugin for multi station purposes
We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.
2 votes -
Integration of phonebooks between two separate RingCentral accounts
The customer is requesting the ability to synchronize contact directories between two separate RingCentral accounts.
1 vote -
Google Workspace Delegated contacts
Include Google contacts in the Delegated contacts in the RingCentral App supported contacts connection.
1 vote -
AI receptionist for call routing in the admin portal
AI receptionist for call routing in the admin portal
2 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
3 votes -
Block all Outside Incoming Calls
The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.
18 votes -
Job Diva Integration
Job Diva integration for RingEX and RingCX
2 votes -
Allow the soft keys order to be changed on the PolyEdge phones
On the soft keys for the physical phones allow the order to be changed. Currently on our PolyEdge phones we have New Call (which is pointless), then Intercom, Recent Calls (rarely used), then More. On the second screen we have Forward, DND, Page, and more. Ideally we would like to have the first screen have Intercom, Page, VMxfer (feature we have requested) with the DND, Recent calls and Forward on the second screen. It would streamline the process of handling calls.
2 votes -
Poly Edge E450 update to Firmware version 8.3
Poly Edge E450 update to Firmware version 8.3
2 votes -
End call during voicemail recording if no activity
The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
The Callers have found a way to stay on the call via the voicemail recording section.
They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.1 vote -
Option to use the Outlook platform to send messages to the paging device via the messaging feature.
Option to use the Outlook platform to send messages to the paging device via the messaging feature.
1 vote -
SPEECHTEXTING
SPEECHTEXTING IS GREAT IDEA TO BE ABLE TO HAVE ON DESKTOP APP.
1 vote -
DID or extension dial into a conference
Have a dedicated extension/DID that points to RingCentral Conference Dial-in and automatically enters a Participant ID. The idea is to provide users a quick way to dial into a company conference call without needing to remember or enter 9-digit participant or host IDs.
1 vote
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