3007 results found
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Email notification for changes on the account
The ability to disable email notifications for changes made to the account.
3 votes -
Disable the "send the call to voicemail" feature in the RingCentral app.
The customer requested to disable the "send the call to voicemail" feature in the RingCentral app. Since the new feature reacts differently. After a recent update, the “Voicemail” button still sends the call to voicemail, but it plays the voicemail through your designated speakers.
1 vote -
Align RingCentral desktop (RC Phone) and web app treatment of status in HUD
Align RingCentral desktop (RC Phone) and web app treatment of status.
Currently RingCentral Phone's HUD shows user status that aligns with the desktop phone. That is, all users that are 'green' on the desktop phones are also green in the RC Phone. However, in the RingCentral app (and web app), this is not true. Instead, if a user has not logged into the app in a long time (as many of our desk only users do not), then the web app / ringcentral app HUD shows them as "offline"--the only work around provided by tech support was to use the…
1 vote -
Activation of Office 365 global contact list for all users
As an administrator, I want to activate the global contact list with all users without each user having to enable this individually.
1 vote -
Mac address reports for devices
I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
It would be great if this information is among with the information that is included in the download5 votes -
Fax email notification
Capability to access the email confirmation with the fax transmission results in the admin portal. This is a work around if ever the email notification was not received to the designated email addresses.
2 votes -
Audio Messaging Interchange Specification (AMIS) Support
Support for integration with external voicemail systems via AMIS
2 votes -
Mass Text using Bullhorn
Our integration with Bullhorn is not allowing for Mass texting through the ring central extension.
2 votes -
See the device information and phone number assigned to Shared Line
I need to know what site and shared line a phone is assigned to
1 vote -
Improve Team Admin Settings
Currently, the RingCentral App automatically posts task-related system messages (e.g., task creation or completion) in group chats, with no way for team admins to control or customize this behavior. There is a clear lack of flexibility in how task events are communicated within teams. It would be helpful to offer more advanced admin controls — such as choosing whether or not to show these messages, changing where they're posted, or turning them off entirely. Expanding admin settings to allow this kind of customization would reduce noise and better support different team workflows.
1 vote -
Ability to archived call recordings to separate FTP servers.
Archived call recordings from BYOC will be routed to a separate FTP server, resulting in call recordings being distributed across two different FTP servers.
1 vote -
Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
3 votes -
Call screening for MS Teams
Call screening for MS Teams
1 vote -
Options to customize the forward and reply option when receiving a call in RingEX
Options to customize the forward and reply option when receiving a call in RingEX.
1 vote -
Ability to add all company contacts on Presence Keys
It would be easier to access the company contacts if they were shown on the Presence Keys or main screen of the phone instead of manually dialing and searching contacts/extensions.
1 vote -
2 conditions under if no one answers
2 conditions under if no one answers in one extension, in one custom rule. currently we can only have 1 condition in if no one answers, we can either forward the call or leave a voicemail but we cannot choose both at the same time on 1 rule.
1 vote -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
1 vote -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
2 votes -
Devices assigned to a Shared Line should have a Paging Key.
Devices assigned to a Shared Line should have a Paging Key.
The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.
3 votes -
Port In Order Status
It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"
3 votes
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