3000 results found
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Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
6 votes -
Remove gap on the ring when the call is being forwarded to an external number
It would be great if there's no gap on the ring when the call is being forwarded to an external number so that the caller would not know that their call is being forwarded.
1 vote -
sms text
Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.
1 vote -
Caller ID Flexibility
We have a Central Office and many Satellite sites, we need to enable a few specific staff members to be able to set their Caller ID to any of the Satellite Sites, at the moment this is a site by site basis.
1 vote -
Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
AI Assistance Receptionist
For the AI assistant gather information from the caller first before routing it to the desired routing.
2 votes -
customize DTMF
Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature
2 votes -
2 factor authentication whatsapp
not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.
10 votes -
IVR Keypress "Transfer to voicemail of" Function
We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.
2 votes -
Service Status Notification Tester
We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.
2 votes -
SAREVILE M99+ Headset Compatibility with RingCentral App
The SAREVILE M99+ headset is known for its high-quality audio, noise cancellation, and ergonomic design, making it a popular choice for professionals who require clear communication in noisy environments. However, it currently lacks direct compatibility with the RingCentral app, which can limit the user experience for those who rely on the device for business communications. Adding compatibility would accommodate their preferences, eliminating the need for additional configuration or troubleshooting.
Having a seamless connection between RingCentral and the SAREVILE M99+ headset would reduce setup time, improve ease of use, and enhance workflow, particularly for teams who rely heavily on voice communication.
4 votes -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
3 votes -
Centralized SIP Settings
Downloading the KeyTemplates overwrites the initial configuration on deskphones (CP devices) so that the SIP parameters are overwritten.
If you want to change the internal configuration (due to network, e.g. is set centrally to TCP/UDP, outbound proxy disabled and a specific port this configuration is overwritten when the deivce reboots.
Client would request a central point for setting the SIP credentials - to specific protocoll and port for all devices on the account - instead of configuring manually on each device. Thus the overwritting of credentials would be prevented due to central configuration retrieval.
3 votes -
Search / filter team instant messages by date
Suggestion
At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'
Reason
Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).
I need a way to select all posts…
5 votes -
Ability for chat group admins to add hashtags to chat groups
Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.
Example workflow
- Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
- Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community supportThe benefits for this system include:
- Enhancing the discoverability of chat groups, making navigation intuitive
- Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
-…10 votes -
Auto enroll users to pre-defined chat groups based on their role
This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.
Workflow description
- User role identification: upon account creation, the system identifieds user's assigned role
- Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
- Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resourcesBenefits of having this workflow
-…10 votes -
Turn Off the ability for users to modify their call handling
For All Users and new added user extension, Ability to turn the user access for user call ahndling
2 votes
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