2970 results found
-
Ability to set a welcome greetings for after hours using User Template
Ability to set a welcome greetings for after hours using User Template
1 vote -
add extension number to main site
We should have a way to add an extension number to the main site. As of now, we only have options to add extension numbers to other sites for multi-site accounts. This would let the other sites transfer/call the main site easier.
1 vote -
Custom role
Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.
2 votes -
View rejected/declined calls in the downloaded call logs
A feature in which we can view the rejected/declined calls in the downloaded call logs
2 votes -
Calls for after hours should be block
Callers should not make calls during after hours.
2 votes -
Bulk add of video pro user
we need to add 6000+ users to the account but they will have video pro licenses only.
2 votes -
RingCentral app compatibility with snap dragon elite x (for windows)
Snapdragon is a versatile system-on-chip (SoC) that powers a range of devices, from mobile phones and tablets to laptops and desktops. As of now, it is not listed as one of the recommended hardware's which limit our app to for installation and usage.
2 votes -
DELAY DELIVERY
Make so we can pick time and date to send later. Sense has this, Ring Central should too!
5 votes -
Disable External Incoming Calls _ BT Account
Feature Request : Disable External Incoming Calls
Details : Want to be able to disable External callers to be able to dial into a user/direct extension.
Brand : BT Business
4 votes -
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
1 vote -
customize a specific date & time range for hold music
The customer would like to know if there is an option to schedule hold music for a specific date and time for holiday prompt
2 votes -
Able to call monitor all outbound calls of extension users
Able to call monitor all outbound calls of extension users since Admins would like to have a capability to improve their call quality not only inbound but also outbound
2 votes -
Change how new PIN criteria is displayed
I work in IT and have to help users update their PINs, but the criteria field covers the re-enter field and is confusing for the user. If it was below and out of the way, it would be more intuitive to the user for them to confirm their PIN.
2 votes -
Options to add more than 100 contacts in one extension in Phone > Incoming Call Rules > Incoming Calls
Options to add more than 100 contacts in one extension in Phone > Incoming Call Rules > Incoming Calls.
2 votes -
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
3 votes -
Weighted scale for reps to receive more calls than others within a queue.
Can you please add an option for weights. meaning having certain sales reps receive more calls within a queue than other sales reps.
Example: If i the numbers of sales reps I have available equal 100% and I have 10 reps available. Each rep will have 10% of calls. If we can add the option to increase certain reps percentage (which will automatically lower the other reps percentage) so some reps receive more calls than other reps. This will increase the weight for one sales rep, he/she will receive slightly more calls than the others. etc.
4 votes -
Add Presence To Access Voicemail of Other Extensions
Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.
3 votes -
Call Return Notification
Implement Notification for Returned Missed Calls
We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.
Key Benefits:
- Eliminates redundant callbacks
- Enhances team coordination
- Improves customer experience
- Increases overall productivityProposed Functionality:
- Automatically detect when a missed call is returned
- Send a notification to relevant team members
- Include details such as customer name, timestamp, and handling agent1 vote -
Digital lines can be set to Voicemail only not just fax and voice.
Digital lines can be set to Voicemail only not just fax and voice.
1 vote -
Deskphone buttons indicating the Contact Center Max agent status
We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.
1 vote
- Don't see your idea?