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218 results found

  1. Should have a live call listening to shadow.

    3 votes

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  2. QA On Digital Interactions

    10 votes

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  3. Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  4. This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    2 votes

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    New  ·  2 comments  ·  RingSense  ·  Admin →
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  5. Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    21 votes

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    1 comment  ·  Other  ·  Admin →
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  6. Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  7. Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.

    2 votes

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  8. Ability to have newly added trackers to the system run against existing call recordings (as opposed to just call recordings moving forward).

    21 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Add calls manually to allow to create a best practice libary

    5 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  10. There is already an idea in for RingSense for Sales, but this is critical for RingCX as well. If a supervisor disagrees on something like negative sentiment, they should be able to modify.

    In addition, it would be nice to modify the thresholds of metrics like talk-to-listen ratio and what counts as a "negative" ratio.

    Link to other idea for RS4S: https://ideas.ringcentral.com/forums/958502-ringsense-ai/suggestions/48113318-the-ability-to-change-the-ai-score

    7 votes

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  11. New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes

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  12. With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
    Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.

    3 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  13. Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    7 votes

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  14. The suggestion is that, in playback view, clicking on 'Sentiment' shows the negative pinpoints in the interaction timeline which will let Supervisor drill down to exactly where negativity was marked.

    16 votes

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  15. RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes

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    1 comment  ·  RingSense  ·  Admin →
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  16. Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    2 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  17. Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    2 votes

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  18. Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.

    4 votes

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  19. I would like to be able to export the scorecard details, please see below for reference. Thank you!

    5 votes

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  20. To increase user adoption, RingSense (for Sales) should alert the Manager when there is relevant information. For example:
    - if a manager leaves a coaching comment, a notification gets sent
    - a weekly summary to show week over week progress for the AE and his/her manager.
    - an email to remind that the manager has not reviewed any recordings for a specific period of time (for his/her team or for a specific individual).

    20 votes

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    0 comments  ·  RingSense  ·  Admin →
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