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374 results found

  1. AI feature that'll automatically send out transcribed notes via email

    The customer wants us to add an AI feature that'll automatically send out transcribed notes via email

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  2. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    10 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  3. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    3 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.

    20 votes
    New  ·  3 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. adjust how AI notes summarize calls

    have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.

    12 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  6. RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed

    Once RingSense processes everything in the background, the information appears in Dynamics as a task within the contact record. While the task can be viewed, it is not editable.

    The customer would like to change the "Regarding" field of these tasks—linking them to an opportunity, Help Exchange, or other entities instead of defaulting to the contact. However, when the task appears in Dynamics, it is already marked as Completed, which prevents any modifications.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Show in coming phone number

    Display incoming phone number

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  8. Call type filter in tracker in RingSense

    Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Comprehensive Data Download from RingSense

    The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    15 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. AI live transcription

    enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app

    12 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  11. Call Type Trackers - Trackers to include a filter to track by the service line call journey

    We would like to be able to filter Trackers not just at Customer Service Level (highest level) but by call journey to quantify the number of calls into a specific service line - such as Repairs / Streetpride / Waste etc and then to track the concept or phrase asked of it.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  13. AI Receptionist to pick up call After phone rings and no answer

    An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  14. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. Advanced People/Team view in RingSense

    Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. Ability to see if the users are utilizing the AI Call Notes feature

    Ability to see if the users are utilizing the AI Call Notes feature

    I know I can see who has the toggle on but I do not know if I can see if they are actually utilizing the feature or not.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  18. automatically email recordings & transcripts

    automatically email recordings & transcripts

    16 votes
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  19. Ability to remove/delete implicit teams within RIngSense

    Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.

    8 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Calls processed in RingSense should display the Contact Name.

    When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    10 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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