601 results found
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RingSense integration with Zendesk Support
RingSense integration with Zendesk Support is not available at this time. Currently, Zendesk Sell is the only Zendesk CRM supported by RingSense.
2 votesThanks for your feedback, we've now added Zendesk Support integration as part of our upcoming roadmap
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call forwarding from AI to a external number ,costumer want to see if the call comes from AI or a private call
Costumer like to see when Ai transfer a call to his non RingCentral number if this is a AI call or a private call . As for now only a number showed up .
1 vote -
AI Analytics - Transferred Calls
In the RingCentral AI Analytics dashboard, the data for Transferred calls is not provided by category. The Transferred by Name report does not actually show the calls that used transferred by name skill during a call.
3 votes -
automatic notify for the frustrated customers via email
automatic notify for the frustrated customers that are under tracker via email
1 vote -
AI transcription or summary
Let me know what the customer spoke about with the AI before the call is transferred to me. May be a text transcription or summary.
3 votes -
Ability for the AI to read the Transcription.
Requesting information about when the transcription was made after a call. There is a play button, and then the AI will read the transcription.
1 vote -
The ability to see all user AI Call Notes
I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.
22 votes -
AI to Filter Calls and Text Messages
An intelligent filtering system that can automatically analyze and categorize inbound calls and SMS messages based on predefined criteria such as spam detection, keywords, caller behavior, or custom business rules.
What We Are Looking For:
Ability to automatically identify and block or flag suspected spam calls and messages
Keyword-based filtering for SMS (e.g., route, tag, or auto-respond based on message content)
Customizable call screening rules (e.g., send certain calls directly to voicemail or specific users/queues)
Smart categorization (e.g., sales inquiry, support request, vendor call, etc.)
Option to auto-respond to certain message types using AI-generated replies
Reporting/analytics on filtered interactions
1 vote -
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls Significance: To be able to notate calls on AI for these features:
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls
Significance: To be able to notate calls on AI for these features:
- Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
- Calls placed on park and picked right back up should still be included in AI Notes.
- Conference calls or calls with multiple parties should also be picked up by AI Notes.3 votes -
Separate AI permission settings for roles in RingEX
Customer wants Separate permission sets for the AI tab in RC admin portal. Allow user with designated permissions to access the RC AIR portal.
They would also like to see a way to export RC AIR call transcripts and send via email that I designate as such.
4 votes -
AI Notes for One-Party Consent States Only
I’d like to request a setting that allows AI Notes to generate notes only for calls in one-party consent states and not in two-party consent states.
1 vote -
AI Note taking should be working on queue calls
Users heavily rely on AI note-taking when taking calls. They noticed that sometimes when taking a queue call from their New Sales Queue, the AI note-taking will be stuck on "Transcribing call" while direct calls work perfectly.
1 vote -
The "Next Steps" Notes on a call should be in a separate List of To DO's to monitor and check off without having to go into each and every c
The "Next Steps" Notes on a call should be in a separate List of To DO's to monitor and check off without having to go into each and every call
1 vote -
Change target range by Dept
Target Range settings must be set at a company level. Can this be adjusted so the settings can be based on team/dept level. Every team does not have the same expectations for the calls.
1 vote -
Training and Custom Logic
There ought to be more functionality for teams to inject custom logic and training.
Examples:
- Never Say...
- Talk About...
- When asked about (enter context, keywords, just like transfer by context)... Respond with...
- Be more specific about whether employee names should be stated specifically in the call or avoided altogether
3 votes -
New Skill Request: Send Emails
AIR should be able to send emails during the call the same way it can send text messages. Applications are endless:
1. It could be used to send scheduling links if people prefer email over text.
2. It could be used to send the transcript of the call to an internal ticketing system
3. It could be linked to many other AI and automation tools that are triggered by emails (much more flexible than SMS triggers)More ideas in the comments!!
3 votes -
Option to turn off AI transcripts for internal calls/transfers
Our organization's receptionist uses the AI transcription feature when receiving external calls, but does not want to have this feature on when making calls/transfers to internal numbers/extensions within the org. If there were an option to limit this solely to external numbers or bypassing when calling a direct internal extension (3-digit ext. vs. calling a full 10-digit number), it would be the solution to all of our problems.
2 votes -
Mute In-Call Voice Notifications for Call Recording & Transcripts On
If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.
The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".
There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.
Two voice notifications back to back only confuses the client calling in.
88 votes -
AI Minutes safeguard rail (set up time limit each caller can stay with AI)
Can we have the ability to automatically end a call if AI detects that the caller is only playing around with the system? This is to protect AI minutes being consumed in a wrong way from callers who might play around with AI receptionist.
2 votes -
Spanish language support with AI Recptionist
Please support the Spanish language within AI Receptionist
16 votes
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