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  1. Currently, only System Extensions and AI Receptionist (AIR) Extensions are available for selection in the "Send Text Messages" dropdown under the Admin Portal.

    We would like to request support for regular user extensions to also appear in this list. These users have properly configured numbers and are included in our TCR, yet they are not selectable when assigning SMS permissions.

    This enhancement would provide greater flexibility in managing SMS access across our teams and ensure consistency in how extensions are handled throughout the platform.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  2. recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    6 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  4. This is for RingSense for RingEX, RingCX and Sales...

    Today, RingSense allows for the redaction of US data points:
    - Credit Card, Email Address, IBAN Code, Phone number, US Bank Number, US Drivers License, US ITIN, US Passport, US Social Security number.

    For the UK Market, for all deployments, we are going to need as a basic:
    - National Insurance number
    - NHS Number
    - UK Passport
    - UK Drivers License
    - UK + International Bank Number
    - UK Postcodes
    - Others (Maybe doing a custom redaction leveraging regular expressions)

    27 votes
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  5. Cx would like to be able to have the ability to retrieve calls that were not showing in interaction prior to having the apps integrated.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  6. My business is in Insurance. When the AI receptionist can no longer support the caller it currently says " Would like me to transfer the call to the receptionist?" This needs to be change because the customer is already talking to the receptionist This change will allow the Ring Central customer to customize this sentence. Ex: "Would you like me to transfer the call to a licensed Insuranc Agent?"

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  7. Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  8. 5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  9. 2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  10. ALLOW AGENTS TO CONTROLL VOLUME SETTINGS TO ENSURE QUALITY ON THE CALL.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  11. WHEN ATTEMPTING TO LIVE TRANSFER. ONCE THE AGENT PRESSES TRANSFER. THE CUSTOMER SHOULD AUTOMATICLY BE PLACED ON HOLD. THE NEXT OPTION SHOULD BE WARM TRANSFER. THIS WILL ALLOW THE AGENT TO SPEAK TO THE REP AND GIVE INFORMATION BEFORE THE TRANSFER. ONCE THE REP AND AGENT HAS DISCLOSED INFORMANTION. THE NEXT OPTION SHOULD BE TO MERGE THE CALL WITH THE CUSTOMER AND REP.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  12. 1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  13. 1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  14. We would like to have an option to assign agents to managers in bulk. Currently, we have to go to each agent and assign multiple managers manually. We would like to suggest having an option to select all managers in the list for a much quicker process.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  15. Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.

    AI will need to ask above questions with 2 choises after Greeting

    and depending on Caller said 1 or 2 AI send link automatically

    I have different 2 links

    AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  17. I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.

    Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.

    As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  18. We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).

    Key capabilities requested:

    Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).

    Dynamic switching between these personas based on the nature of the inquiry or caller identity.

    Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.

    This would allow us to better align the…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  19. if scorecards can show timestamps for when the behaviors are observed.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  20. AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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