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374 results found

  1. download transcript after the call is finished

    Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    7 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    2 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  3. Support for CallRail Whisper Message When Forwarding to RingCentral

    Current Behavior:
    When a call is forwarded from CallRail to RingCentral, the whisper message configured in CallRail is not played. Instead, the call is passed directly to the call handling flow set up within RingCentral.

    Requested Feature:
    Enable the whisper message configured in CallRail to be played to the recipient (agent/user) even when the call is forwarded to RingCentral.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. RingSense: Additional Task for AI-driven next steps

    Overview:
    Currently, when RingSense integrates with Salesforce, it logs AI-generated call results including the overview, Q&A, insights, and more by creating a task in Salesforce. All relevant information is posted in the comments section of that task, which is extremely helpful for context and visibility.

    Request:
    If the AI identifies and recommends clear next steps as part of its analysis, it would be highly beneficial for RingSense to automatically create a second, pending task in Salesforce to represent that follow-up action.

    Value:

    Ensures that next steps are not missed or buried in task comments

    Improves workflow continuity and accountability by…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. notes on deskphone call - through desktop app

    Would like to see notes/summary on a call that is initiated through desktop app - but using paired desk phone. Currently the record feature works - but AI won't transcribe the recording.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. Option to hide or make IVR Menus Unsearchable

    We need an option to exclude or hide IVR menus in AI Receptionist.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  7. Scorecard Additional Option

    When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    8 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Allow download of "transcript" on mobile phone app

    The new transcript idea is great, however I can't download the transcript on my mobile phone app. There is no option to copy or paste it either. It's only available on the Desktop App.
    Can this please be added to the RingCentral phone app.
    Thanks

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Assigning tracker index number

    Pre-assignment of the trackers Index number instead of dragging would save time and help with immediate organization of the trackers.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Grouping Trackers

    Grouping of trackers would be great for testing and organization. Once you get into the 25 or more it tends to be congestive.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Make a few edits to the recap and tasks in AI

    I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  13. HighLevel integration with RingSense

    I would like the CRM GoHighLevel to be compatible with RingSense.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. AI note taking after a recorded phone call

    When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.

    1 vote
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. AI Assistance Notes Archive Feature

    Description:
    Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.

    Purpose:
    To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Configurable Data Retention Period for AI Notes

    Description:
    Allow administrators to set and manage the data retention period specifically for AI-generated notes.

    Use Case:
    Organizations may have different compliance or data governance policies. The ability to configure how long AI notes are retained helps meet internal data lifecycle requirements or external regulatory obligations.

    Requested Functionality:

    Set custom retention period (e.g., 30/60/90 days or custom date).

    Option to delete notes manually or automate deletion based on the set period.

    Visibility or logs showing retention status.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. change profile photo

    just to have the option to change the profile photo would be good

    1 vote
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  18. utilization reports

    Have the ability on the utilization report to see how many calls are accessed even if they are not listened to in full. also if you could see when they logged in and out not just the last time.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. RingSense - Need new Industry (ISP)

    Can you create a new industry for ISP. I can assist with providing call type and custom vocabulary

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  20. Be able to download RCX call recording using the RingSense portal

    Be able to download RCX call recording using the RingSense portal

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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