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218 results found

  1. Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    2 votes

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  2. Support for Russian via transcription and translation in RingSense.

    3 votes

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  3. Ability to transcribe and translate calls into Hebrew

    3 votes

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  4. Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    2 votes

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  5. Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.

    Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.

    2 votes

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  6. Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

    1 vote

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  7. When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    1 vote

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  8. Customer would like to have call recording option for call parking

    8 votes

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  9. *The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"

    3 votes

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  10. Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    1 vote

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  11. Suggestion is to customize the duration of the calls that get pulled into RingSense.
    Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.

    16 votes

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  12. Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    2 votes

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  13. Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

    1 vote

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  14. RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes

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    0 comments  ·  RingSense  ·  Admin →
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  15. Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote

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  16. We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.

    1 vote

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  17. Would love to see Pipedrive integration for RingSense AI

    1 vote

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  18. We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
    Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.

    Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.

    1 vote

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  19. Support for Chinese via transcription and translation in RingSense.

    2 votes

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  20. Please have the GoHigh Level CRM platform to be integrated into RingSense for Sales

    1 vote

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