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297 results found

  1. Share RingSense recording without having to first specify an email address

    Ability to obtain share link for external parties without having to enter an email address.
    They would like to get a copy of the link so they can send a more personalized follow up email and response with the recoding link from RingSense for the meeting.

    7 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Integration with ACT!

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Smart notes (AI) when transferring calls (Fix)

    Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.

    7 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. MEET OR BEAT POLICY

    Good Afternoon,
    Sam Cohen with Allied Movers just following up on your move. Even if you do have this booked with another company as an A+ rated 5 star carrier for many many years we do have a MEET OR BEAT policy to not only match but beat your quote by up to 10% either way give me a shout there are some really nice things we can do for you. Ill look forward to hearing from you. 1-888-533-3710 x101.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  5. Agents need to see coaching in real time

    Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  6. Remove Profanity Censoring

    The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    9 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Notifications for Specific trackers

    There needs to be a notification option for when a specific tracker is triggered in a call. This would allow us to use our customized trackers and catch potentially missed sales opportunities by creating the ability to immediately follow up.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. French Canadian language support

    Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    27 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Spanish Support for RingSense Transcription and Translation (to English)

    Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    32 votes
    8 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. RingSense: Customizable Powerskill Benchmarks

    Today, RingSense is largely scoring calls based on Powerskills and speaking etiquette. Because of this, the benchmarks or recommendations for each metric should be customizable. Different businesses and industries have unique standards for Agent Talk Time, Patience, Longest Monologue, etc. Admins should be able to set the standards from an org and/or role level.

    22 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Change AI Pre-recorded Message

    Change AI Pre-recorded message before transcribing

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  12. Option in AI notes for Name correction

    Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  13. gohighlevel

    I would like the CRM GoHighLevel to be compatible with RingSense.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. ai taking notes after call recording

    When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. Ability to export Users and Teams lists

    I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. download transcript after the call is finished

    Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  19. Make it easier to forward a call recording from the review page

    I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Knowledge hub accept MP3 file upload

    Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
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