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374 results found

  1. Automatic sharing of AI Notes to Another User

    Current Functionality:

    The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
    1. Email (Outlook and Gmail integration)
    2. Direct Message within the RingCentral App

    Requested Functionality:
    Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
    1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
    2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  2. AI keyword script recognition

    i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  3. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    Today RS4RCX is an outstanding companion to RingCX, analyzed conversation is truly incredible. Having a secure repository for RCX conversations is something we have come to rely on. Today however recordings in RS4RCX are only tied to agents licensed in RCX.

    Missing are those conversations that did not have an agent tied to the segment. It is highly desirable to pull, analyze and store calls in RCX IVR including voice mails, cloud profiles, track numbers and voice surveys.

    Being able to audit voice mails that were left is an easy and daily example of how RS4RCX supervisors can use the…

    25 votes
    Under Review  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  4. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  5. RingSense Interactions Tab

    RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  6. Buld Download for Transcripts in Ringsense All Interractions

    We would like to have the ability to bulk download all interaction call transcripts.
    It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. Portuguese Language on RingSense for RingCx

    The customer has requested that RingSense support Portuguese language recognition. They would like RingSense to understand Portuguese spoken during calls and generate insights and data similar to what is currently available for English.

    As this feature is not yet supported, the customer is considering canceling their RingSense for RingCx subscription for now. Please include this request in future product updates or roadmap considerations.

    1 vote
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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  8. Park Calls and Announce over paging extension

    In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.

    I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  9. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    6 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  10. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    This is for RingSense for RingEX, RingCX and Sales...

    Today, RingSense allows for the redaction of US data points:
    - Credit Card, Email Address, IBAN Code, Phone number, US Bank Number, US Drivers License, US ITIN, US Passport, US Social Security number.

    For the UK Market, for all deployments, we are going to need as a basic:
    - National Insurance number
    - NHS Number
    - UK Passport
    - UK Drivers License
    - UK + International Bank Number
    - UK Postcodes
    - Others (Maybe doing a custom redaction leveraging regular expressions)

    27 votes
    Under Review  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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  11. transcript the recorded call into text

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  12. Would like to be able to listen to AI calls.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  13. if scorecards can show timestamps for when the behaviors are observed.

    if scorecards can show timestamps for when the behaviors are observed.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  14. AI assistance to route incoming calls

    AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  15. AI transcriptions should be date and time stamped.

    AI transcriptions should be date and time stamped.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  16. Preliminary info - transfer via context

    After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.

    Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  17. Preliminary info - transfer via context

    After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.

    Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  18. AI Receptionist - Sharepoint or Confluence Option for Knowledge Hub

    It would be great to have the ability to provide the AI Receptionist information from a SharePoint site or a Confluence Knowledge base.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  19. Connect RingSense to RingCX admin console for Supervisor management

    Connect RingSense to RingCX admin console for Supervisor management so we don't have to update the supervisor settings for Agents in 2 places.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  20. AI to answer/receive incoming calls

    i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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