521 results found
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Edit AI Receptionist ability to say how it will connect a caller when the AI can no longer support the caller
My business is in Insurance. When the AI receptionist can no longer support the caller it currently says " Would like me to transfer the call to the receptionist?" This needs to be change because the customer is already talking to the receptionist This change will allow the Ring Central customer to customize this sentence. Ex: "Would you like me to transfer the call to a licensed Insuranc Agent?"
1 vote -
share interactions with teams
Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.
1 vote -
Notification after missed call to AI Receptionist when call forwarding is enabled to it
AI Receptionist notifications after failed interactions or unsuccessful transfers
5 votes -
VOLUME BUTTON
ALLOW AGENTS TO CONTROLL VOLUME SETTINGS TO ENSURE QUALITY ON THE CALL.
1 vote -
LIVE TRANSFER
WHEN ATTEMPTING TO LIVE TRANSFER. ONCE THE AGENT PRESSES TRANSFER. THE CUSTOMER SHOULD AUTOMATICLY BE PLACED ON HOLD. THE NEXT OPTION SHOULD BE WARM TRANSFER. THIS WILL ALLOW THE AGENT TO SPEAK TO THE REP AND GIVE INFORMATION BEFORE THE TRANSFER. ONCE THE REP AND AGENT HAS DISCLOSED INFORMANTION. THE NEXT OPTION SHOULD BE TO MERGE THE CALL WITH THE CUSTOMER AND REP.
7 votes -
ON INTERACTIONS PLACE A COLUMN WITH THE NAME OF THE DISPOSIOTION. THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER
THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER
1 voteI'm pleased to announce that you can customize the table view in RingSense and add custom columns such as Call Disposition.
Once you login to RingSense, look for Customize Table button on right side.
Then follow the instructions in the screenshot to customize your table view
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2 votes
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Assign managers to agents in bulk
We would like to have an option to assign agents to managers in bulk. Currently, we have to go to each agent and assign multiple managers manually. We would like to suggest having an option to select all managers in the list for a much quicker process.
9 votesThis feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif
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Custom API for AI Receptiopnist
Having the ability to integrate a custom API with RingCentral’s AI Receptionist would be a game-changer for us. It would let us connect our existing CRM and scheduling tools directly to the receptionist, so it could automatically pull up customer info and book appointments without any manual input. That kind of seamless flow would save us so much time and reduce errors, plus it would make the experience way smoother for our clients. Honestly, it feels like the perfect way to take our customer service to the next level
5 votes -
RingSense to Salesforce Created By Field
Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.
1 vote -
disable automatic email notifications of notes of your call
have an option to disable email notifications of notes of your call
12 votes -
Have AI Receptionist the ability to send an appointment link via text when choosing a prompt
So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.
AI will need to ask above questions with 2 choises after Greeting
and depending on Caller said 1 or 2 AI send link automatically
I have different 2 links
AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…
1 vote -
AI
I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.
Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.
As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…
1 vote -
split personalities for AI receptionist
We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).
Key capabilities requested:
Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).
Dynamic switching between these personas based on the nature of the inquiry or caller identity.
Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.
This would allow us to better align the…
1 vote -
AI transcriptions should be date and time stamped.
AI transcriptions should be date and time stamped.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
AI Receptionist - Sharepoint or Confluence Option for Knowledge Hub
It would be great to have the ability to provide the AI Receptionist information from a SharePoint site or a Confluence Knowledge base.
1 vote -
Connect RingSense to RingCX admin console for Supervisor management
Connect RingSense to RingCX admin console for Supervisor management so we don't have to update the supervisor settings for Agents in 2 places.
7 votes -
RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed
Once RingSense processes everything in the background, the information appears in Dynamics as a task within the contact record. While the task can be viewed, it is not editable.
The customer would like to change the "Regarding" field of these tasks—linking them to an opportunity, Help Exchange, or other entities instead of defaulting to the contact. However, when the task appears in Dynamics, it is already marked as Completed, which prevents any modifications.
2 votes
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