469 results found
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Train Ringsense with Our Policies, SOPs & Training Materials
To make Ringsense even more helpful, we can upload our internal policy documents, SOPs, training manuals, and guides directly into the platform. This would allow Ringsense to answer questions and provide support based on our actual procedures and documentation—cutting down on manual lookups and boosting accuracy in day-to-day operations.
✅ Supports formats like PDFs, DOCs, and other common file types
✅ Great for onboarding, compliance, and consistent support
✅ Scales knowledge-sharing across teams5 votes -
Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
2 votes -
Ads and feature notification should be opt-in only
Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance
0 votes -
RingSense to SalesForce Activity Data
We would like to request that RingSense AI-generated summaries be reflected in Salesforce as Activity Data rather than just as Logs.
Currently, the RingSense AI summaries are only visible in the log section, which limits their accessibility and usability for our team. Having these summaries appear under each user's Activity Data would provide greater visibility, enhance productivity tracking, and support more effective follow-ups within our process.
Implementing this change would be highly beneficial for our workflow.
1 vote -
Email AI Receptionist Call History Summary After Each Call
Description:
Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.Details:
The email should be sent immediately after the call concludes.
The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.
Include all available details, such as:
Caller name
Phone number
Date and time of the call
Duration
Call status (answered, missed, transferred, etc.)
Department or person transferred to (if applicable)
Full conversation transcript
Any assigned tags or notes
Caller location and caller ID…
20 votes -
Auto-email AI Assistant phone call transcripts to RingCentral User
Our team would like a feature to set AI-generated phone call transcripts to automatically be emailed to the RingCentral user, instead of needing to manually send the transcript for each phone call.
8 votes -
Customize the AI receptionist skills canned prompts that precede messages to customers
The wording and prompts aren't always appropriate that precede the message for links or prompts on replies
1 vote -
call forwarding to ai receptionist extension
give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension
13 votes -
forwarding calls to AI Receptionist from a call queue
Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.
2 votes -
AI Receptionist pick up phone call only after several phone rings and no answer
An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer
2 votes -
AI Receptionist to pick up call After phone rings and no answer
An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer
4 votes -
Option to Correct AI Receptionist Voice Pronunciation
There should be an option to upload preferred AI voice and for pronunciation to be corrected.
9 votes -
Announcement message for Notes should only play when connected.
Users are able to make a call and turn notes on immediately, which then plays the announcement after 2-3 rings, before the callee answers, and is not played again when connected. would prefer the announcement plays once when the call connects to ensure legal compliance.
1 vote -
Ability to see if the users are utilizing the AI Call Notes feature
Ability to see if the users are utilizing the AI Call Notes feature
I know I can see who has the toggle on but I do not know if I can see if they are actually utilizing the feature or not.
2 votes -
Scorecard with templated script options to provide answers
The ability to implement one or more scripts as answers to questions in Scorecards.
For example, currently, there could be a question like "Did the agent greet the caller in a friendly manner?" "Yes/No", we would have an AI-generated answer of perhaps "Yes".
But if a customer has a specific script to say as the welcome message, for example "Thank you for calling XYZ, you've reached the Customer Services team, how can I help?", it could be selected in the Scorecard as the correct statement or phrase in order to achieve a "Yes".
The same could be applied for things…
7 votes -
Language of the call should match language of transcription
Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English
1 vote -
Duration Total
When filtering a list based on participant, the bottom of the screen shows the call total. Next to it or when clicked on, have metrics that are from that. Duration total (talk time), unique numbers called, etc.
1 vote -
disable AI for Meetings
Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.
1 vote -
Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.
Currently, when a manager is assigned to agents in RingSense, the Coaching Insights data for the current month is not immediately visible or may take time to populate. This delay can hinder supervisors from gaining timely visibility into their team's performance and coaching opportunities, especially when organizational changes occur mid-month. Ensure that once a manager is assigned to one or more agents, Coaching Insights data for the current month becomes available immediately, without needing to wait for the next data refresh cycle or month-end.
10 votes -
AI Receptionist Enhance URL Detection for Standard Formats
Have the option to say the exact website link including www. & .com including emphasized individual letters
1 vote
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