768 results found
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Can we have a way to pull a pie chart report for AIR?
It would be nice to generate a pie chart that can be downloaded and shared with department heads.
1 vote -
Zero dialing with AI receptionist
When an AI Receptionist is assigned to a specific site, it should respect and trigger that site's existing 'zero-dialing' routing rules whenever a caller presses 0 during the AI greeting.
1 vote -
AIR Response Delay - Immediate Need
AI Receptionist response delay should be integrated as immediately as possible. 3-4 seconds should be enough time for most people to naturally pause in their speech as they think about what they want to say next. That said, I've seen another request here for 5 seconds so it would help if this were an adjustable feature.
Without much programming on my part, the AI response time was absurdly short, interrupting literally every single time I said something (sent a recording to ring central support). With more programming (more FAQ information and documents loaded and assigned to the AIR) the response…
2 votes -
US and UK license on the same user and switch outbound caller ID
The customer has a US and UK license and wants to switch between numbers on the same extension for outbound caller ID
2 votes -
disable automatic email notifications of notes of your call
have an option to disable email notifications of notes of your call
13 votes -
Ability for administrator to remove "Generate notes for all calls" function
We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.
33 votes -
AI usage
Ability to see the accurate usage of the AI receptionist. Currently, there is a "blind spot" where the AI Analytics dashboard and the Call History exports don't match—specifically with call durations showing as 0 seconds in the logs despite active interactions.
2 votes -
Ringsense Call scoring
It appears that the issue with scorecards where you can now change a score to Yes/No/NA is fixed which is great. From there, we can just edit and submit which then shows that we monitored the call. However, if a call was scored without making any changes on the scorecard (because the AI score is already accurate) it does not notify/ show that we already monitored the call.
Plus, it would be helpful if there's a Scorecard reporting that shows agent monitored/scorecard used/scorecard score/date/and a call identifier.
7 votesI'm glad to announce that this feature has now been implemented. Any scorecard will be attributed to the managers who audited the scorecard even if they didn't make any changes to AI score. This will ensure accurate reporting for managers
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Enable AI Receptionist Integration with External Systems for Order Status Inquiries
Requesting the ability to integra website or order management system with the RingCentral AI Receptionist so it can automatically respond to caller inquiries related to order status.
Currently, the AI Receptionist cannot access external systems or pull real-time, customer-specific data.
3 votes -
AI Receptionist
AI would be better if it was able to take notes from callers
1 vote -
code by sales person
able to search by sales person
1 vote -
Monthly Coaching Insight Email Option
Would like there to be an option for managers of teams to send coaching insights of their agents on a recurring monthly basis. This would allow managers to more easily ensure their agents have their insights ahead of coaching sessions so they have time to prep and review with their manager. Currently what is required is for the manager to individually select their agents, share the insights via an email, and send it. This is cumbersome for managers that might have 10+ agents assigned to them.
1 vote -
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls
Significance: To be able to notate calls on AI for these features:
- Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
- Calls placed on park and picked right back up should still be included in AI Notes.
- Conference calls or calls with multiple parties should also be picked up by AI Notes.17 votes -
Have Lead Capture filters the questions based on the transfer by context
Lead capture on AI Receptionist should have the option to filter to specific transfer by context.
For example, lead capture A - that should only cater transfer by context A. Then Lead Capture b, should only cater transfer by context b. Current work around is all lead captures are being asked in all transfer by context. It should vary per transfer by context or department
1 vote -
Analytics on AI Receptionist
In the Analytics part of the AI Receptionist, it should also show how many calls are being transferred to an extension, eternal number and such so. Currently, we are only getting it in call history. But to track the details, we should be able to get it under Analytics.
1 vote -
Pop-up window for incoming calls
Pop-up window for incoming calls that covers other already open applications that also has a louder incoming call sound.
22 votes -
Ability to add “Host” Filter and save it without selecting a specific value.
Currently, when adding the “Host” filter, the system requires a specific host to be selected before the configuration can be saved. This limits flexibility when users want to keep the Host filter available but not restricted to a specific value.
It would be helpful if the system allowed the Host filter to remain in the configuration without requiring a selected value. This would enable users to dynamically apply the filter when needed.
Additionally, it would be beneficial if the Host filter could be prioritized or used as a replacement for other default filters, such as “Teams” or “Call Type.” This…
2 votes -
ACE Sentiment API Access
Team - We have a current customer (Relation Insurance - UID: 2077623020) who are power users for ACE and steadily growing to beyond 400 agents... They are requesting API access to the Sentiment portion of ACE. Their use case is below:
"This is a must have for all users of the product. This is one of the main use cases for using the RingSense product and the fact that we cannot export your sentiment score means we need to take the call transcripts and recalculate this ourselves so the data can interact with other system. Diminishing the value of the…
2 votesSentiment is now available as part of the ACE API payload
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parked call log
Picking up parked call (park extension) does not log the call in RingCentral app/personal call log. It should log the pickup of a parked call in personal call logs.
2 votes -
AIR Update User Information
Have the ability to change the user's name in AIR or make an changes on the AIR extension for RingCentral AIR plan account.
1 vote
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