Skip to content
← RingCentral Ideas

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

364 results found

  1. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  2. download live transcription on mobile app

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Knowledge hub accept MP3 file upload

    Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. ServiceNow Integration for RingSense

    Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. RingSense integrated with Zapier delivered in original langugae

    An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Ring Sense API Access

    Customers with RingSense accounts would like to Integrate and have requested API Access.

    21 votes
    3 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Ability to hide or remove the " Blocked" caller id in RingCentral app.

    Ability to hide or remove the " Blocked" caller id in RingCentral app.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. Automatically fill up message template with information

    "Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,

    Dear XXX, I would like to...

    The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  9. transcribe 2 language

    I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

    Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. call monitoring

    Toggle permissions within Call Monitoring.

    For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.

    As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.

    Finally, when having a conference call, it does…

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. RingSense: Payment/Plan Option to extend 1yr Call Retention

    The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    32 votes
    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Separate Reports For Each ScoreCard Questions

    we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Having the capability to add AI chatbox to our website if we have AI receptionist

    Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  15. Multiple Language support for AI Live Transcription (Portuguese)

    Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

    2 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. RingSense QM Report - Interaction Arrival AI Analytics

    Provide QM Reporting on RS4RCX that provides details of incoming Interactions, compiled with API Data from RingCX on Abandoned Calls and marry the abandoned with Sentiment and the number of available agents in the timeline.

    Useful information to have in the report based on Hourly (with a date/range selected), daily, weekly and monthly. 
    The number of interactions could show peaks and valleys, when abandoned interactions occurred, what the average sentiment was of the handled interactions at the time, average wait time, average handle time, number of agents logged in, number of agents available, number of agents busy and number of…

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  17. Option to permanently remove access for RingSense on the RC App

    An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Organize AI Receptionist FAQs by Categories or Topics

    The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. Imprint date, time, and duration in AI Notes.

    For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. Deley option in releasing comments

    Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
1 2 … 7 9 11 … 18 19
  • Don't see your idea?