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578 results found

  1. Display Extension DND Status in RingCentral Admin Portal

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing…

    6 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
    New  ·  4 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. SMS activity should show name and not number

    When texting through SFDC they need the contact name saved in the subject line in SFDC. It is just showing the phone number and not the contact name. This should be available

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Dynamics voicemail log

    Attach the voicemail to the call log for Ringcentral Dynamics

    1 vote
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts

    Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.

    This is a common scenario in organizations where:

    A single user may manage or participate in multiple departments or subsidiaries.
    Shared service accounts are used across different teams or regions.
    Impact:

    Prevents seamless authentication for users with legitimate multi-account access.
    Increases friction and administrative overhead.
    Limits the flexibility of enterprise SSO deployments.
    Proposed Solution:
    Allow SSO to be enabled for users…

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. RingCentral & Optus should have AI to RingCentral and optus partner

    is optus getting AI integrated also

    1 vote
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Scrape Missed Call Email to Match Contact for New Case

    The aim is to have the RingCX Salesforce integration scrape missed call emails for phone numbers, so when a new case is created, the integration will match the phone number against an existing contact record in SFDC and map to the new case.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    29 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. RingCentral for Zoho CRM - Call Transcription

    Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Add Desktop App Chat to Google Workspace Add-on App Integration

    In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Netsuite logging

    Log a call to Netsuite eventhough it is not Affilaated with any company

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Add an Integration with Autotask PSA

    We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Integration of DMELink with RingCX

    Integration of DMELink with RingCX

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Slack feature

    Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Salesforce noise reduction

    Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Rc for Hubspot bulk SMS

    Send bulk SMS using RC for Hubspot

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Hubspot recording

    Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Hubspot native integration movable window

    For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. SSO attributes

    it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
    if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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